Choosing the right phone system is vital to the success of a small business. When you consider that for most business owners the phone is a primary means of communicating with prospects, existing customers and suppliers, simply using a home-based landline or personal cell phone is rarely sufficient. Fortunately, VoIP technology has given small business owners access to enterprise-class telecommunication capabilities without the need for costly hardware and installation.

To help small business owners who are still on the fence about transitioning to VoIP and for those who simply want to know more about the technology, we thought we would give you the top four questions RingCentral gets about VoIP and the answers.

Is VoIP really less expensive a PBX system?

VoIP is dramatically less expensive than both hosted and legacy on-premise phone systems while providing significantly more features and scalability. Also, without installation and maintenance fees or special hardware to purchase, business owners can save thousands of dollars each year by choosing a cloud-based system.

What is the voice quality like?

When VoIP was first introduced in 2004, call quality was less than perfect. However, service quality has dramatically improved, and the technology is now being used by major corporations and organizations around the world. In many cases, the quality of VoIP is superior to that of both landlines and cell phones. Of course, VoIP does require a high-quality internet connection. We recommend using a high-speed DSL, cable or fiber-optic connection with a dedicated upload speed of 64 kbps or higher for each line you plan to run, plus a router with QoS features.

Do I have to buy special equipment?

To use VoIP, a PC with speakers and a microphone is all that’s required. Alternatively, a headset combo for PCs will work. You’ll also need a high-speed (broadband) internet connection. RingCentral offers three equipment options to maximize usability: a RingCentral preconfigured business desk phone; use of the PC/Mac Call Controller with SoftPhone, which lets you answer and place call directly from your PC; and an Analog Telephone Adapter (ATA), which allows you to use a standard analog phone with our service.

What if the power goes out?

During a power outage, PBX systems and electrically powered phones will go out. However, with a hosted system like RingCentral, you’ll never be out of business. Your calls and faxes will always be answered, and calls can be forwarded to your cell phone or sent to voicemail when your desk phones are unavailable.

Do you have other questions about VoIP or RingCentral? We’re happy to help. Don’t hesitate to contact us today.