Category

Pick a topic

The New RingCentral Support Center: User Settings Overview

Ring Central Blog

Written by RingCentral Team

Share

URL copied

Phone cord We’ve introduced you to several features within the new RingCentral Support Center over the past several weeks. Today, we’ll discuss the Support Center’s User Settings section.

A “user” is a unique extension within a RingCentral account. Users can have their own direct numbers (a.k.a. lines), as well. Why do user settings matter? Whether you are a sole proprietor or have 100 extensions on your account, user settings are where you navigate to change how each of your extensions works.

Much like a whole company or a department, a user may have unique business hours and call-handling rules. User settings are at the bottom of the RingCentral account hierarchy (behind company and department settings), but users are who callers will actually speak with when they dial your RingCentral number. That’s why it’s important to make sure your user settings are configured the way you want.

Besides business hours and call handling, what else may be changed at the user level? Here’s a sample:

As you can see, most RingCentral account activity takes place at the user level. That’s another reason why user settings configuration matters – in the latest RingCentral interface, users are critically important.

To learn all about user settings and optimizing user-level account behavior, visit the RingCentral Support Center’s User Settings area. There’s a wealth of knowledge base articles and help videos available. Plus, you can create a case on the web if you need assistance from the RingCentral support team.

Check out the Support Center today – and if there is anything you’d like to see in its User Settings section that’s not currently included, do let us know!

Featured photo courtesy of Flickr user skeddy in NYC.

Up next

Communication and collaboration

10 Ways You Can Beat Business Blogger’s Block

Do you have a business blog? Last year, small businesses were one of the fastest-growing categories (20 percent increase) in Technorati’s directory of more than 1.3 million blogs. Smart move … considering that businesses with blogs – according to HubSpot – report 55 percent more website visitors versus those that do not blog. Sometimes, just ...

Share

URL copied

Related content

Communication and collaboration

5 Top Trends for Small Business Communications in 2018

Communication and collaboration

Five Video Meeting Practices to Fuel Collaboration Among Remote Teams

Communication and collaboration

Knowing When to Upgrade to a VoIP Phone Service for Business When You’ve Been ...

Before you go...
Get our very best content for free and start working better from anywhere
You’re in! Thanks for signing up. Keep an eye out for our emails in your inbox.
Get the Remote Work Playbook
Everything you need to know in one place
Get the 2021 State of Hybrid Work Report
Learn how businesses are managing a partially remote workforce
You’re in! Thanks for signing up. Enjoy your copy of the Remote Work Playbook.