There are two types of call recording available with RingCentral plans: on-demand and automatic.
Both may be used for incoming and outgoing calls. What are the main differences?
First, automatic call recording is – as its name implies – fully automated. If your plan includes auto call recording and you have it enabled, all incoming and outgoing calls can be recorded.
Second, auto call recording is available only on select Office plans. To see if you have auto call recording capability, log in to your Office account at https://service.ringcentral.com and click Settings > Phone System. Click Auto-Receptionist, then Call Recording. There will be an “Automatic Call Recording” section if your plan includes it.
Third, conversations saved with auto call recording may be retrieved under the Activity Log tab. Conversations recorded using on-demand recording, by contrast, can be found under the Messages tab.
To configure auto call recording (on applicable plans), follow the instructions above to find the “Automatic Call Recording” section of the Auto-Receptionist. Enabling it is as simple as clicking the “Enable” radio button, selecting the extensions whose calls you want to record and clicking Save.
To use on-demand call recording (which is offered on both Office and Professional plans), just enter *9 once a call is in progress. (That’s for desk phones and calls placed over VoIP in the RingCentral mobile app – softphone users will see a “Record” button above the softphone dialer.) A quick message will play to alert everyone on the line that the call is being recorded. Make sure to hit *9 at the end of the call to stop recording and save the recording file.
Want to learn even more about call recording on RingCentral plans? Visit the RingCentral Support Center’s Call Recording section – there are helpful articles like “Customizing the call recording announcement” and “Changing auto call recording settings“.
You can open a help ticket at the Support Center, too – just look for the black Contact Support button.
This is the last in our weekly “The New RingCentral Support Center” series. To see more entries, click the RingCentral Tips tab at the top of the page – posts are sorted in order of date.
Originally published Aug 20, 2013, updated Aug 07, 2020