RingCentral customer Tenthwave is a full-service digital agency whose services include social marketing, digital strategy, web design, SEO and sweepstakes management. Headquartered in New York City, Tenthwave also has offices in Chicago, Detroit, San Francisco, Washington, D.C. and on Long Island. Founded in 2010, the firm has more than 100 employees.
Why did Tenthwave adopt RingCentral Office? It comes down to simplicity. Tenthwave used to have three different phone systems in its offices—a Nortel hardwire PBX, a self-managed Asterisk server and Vonage. Meanwhile, the company’s remote employees worked from their personal cell phones.
As Tenthwave grew and more staff members were added to the system, competition for resources increased.
“We were a mess in terms of having a unified service, which is why we moved to RingCentral,” Jade Wesdorp, System Administrator, explains, “We needed to bring everyone with different needs and different means of access onto one switchboard and one set of extensions.”
Tenthwave relies heavily on telephone communication to interact with its customers. Conference calling, in particular, is one of the company’s essential tools. Before switching to RingCentral, Tenthwave paid $50 per conference line, per month – on top of what it was already paying for business phone service.
Now, with RingCentral Office, employees have immediate access to their own conference lines at all times.
“Being able to give everyone their own conference bridge was revolutionary,” Jade says.
“We were using multiple technologies for conferencing and everybody confused the lines. We even had to list the lines as resources in Outlook so people could book time on them. It was horrible and no way to run a business or communicate with clients.”
RingCentral has also improved internal connectivity for Tenthwave. Now that everyone is on one phone system, they feel more like a part of the team, Jade reports.
The features offered by RingCentral are measurably improving productivity, too. “Our employees were pleasantly surprised that they didn’t have to put in a help desk ticket for simple tasks,” Jade says. “The realization that they can be productive on their own is empowering.”
RingCentral has particularly increased efficiency in Tenthwave’s IT department. Setting up an employee’s direct line is now an easy part of the company’s onboarding process, saving the IT staff three hours per new hire.
Plus, overall system management has greatly improved. Previously, the Tenthwave IT team had to ship phone-system hardware from the company’s main office to its satellite offices. Now, everything is managed in the cloud with an easy-to-use system interface.
“Revolutionary” phone service – that’s what RingCentral delivers for Tenthwave!
To learn more about how RingCentral Office can empower productivity at your company, click here.
Originally published Apr 02, 2014, updated Oct 19, 2020