We are pleased to announce that global research firm Frost & Sullivan has awarded RingCentral with the honor of 2017 Company of the Year in the Hosted IP Telephony and Unified Communications as a Service (UCaaS), North America report. RingCentral received the highest score of 9.9 out of 10 for a set of criteria focused on customer impact, visionary innovation, and performance. You can read the details by downloading the full report here.
In the 2017 report, Frost & Sullivan recognizes RingCentral for its ability to provide maximum flexibility to both mobile and deskbound workers and its commitment to empowering a seamless customer experience throughout the entire service lifecycle. According to the report: “unlike other UCaaS solutions whereby team messaging is delivered on a separate platform and is only loosely integrated with core UC functionality, RingCentral has made Glip’s collaborative interface the primary access point for its entire UC applications suite.” Frost & Sullivan noted RingCentral’s efforts to provide service availability of five nines (99.999%) as among the highest in the industry, referring to the company’s solution as “better positioned to serve distributed organizations and reach a broader addressable market than most of its UCaaS competitors.”
RingCentral’s commitment to innovation is empowering today’s distributed, mobile, and global workforce to communicate and collaborate effectively and succeed in the digital business era.
Frost & Sullivan concludes: “RingCentral has successfully established itself as the leading UCaaS provider in the North American market. With a strong focus on technology innovation, upmarket and international expansion, channel enablement and technology partnerships, it is poised for continued growth and market success.”
Originally published Sep 06, 2017, updated Aug 07, 2020