Dilemma: Spiraling costs of phone systems.
Founded in April 2011, CDL Helpers lends a sympathetic ear to thousands of truckers nationwide. Its half-dozen tactical management agents spend nearly seven hours a day talking with drivers of client companies, collecting anonymous information about their experiences.
An automated switchboard phone system to keep in touch with drivers across the country would have cost $1,500, plus another $3,000 to $5,000 to set up and is not easily expandable. In addition, long-distance phone bills would have totaled about $500 a month according to CDL founder and CEO Tucker Robeson.
Solution: VoIP-based phone system RingCentral.
Launching on a shoestring, Robeson opted instead to use cloud-based RingCentral, which costs $50 a month. It allows Robeson to add lines and extensions via his PC quickly and inexpensively. The only phone equipment CDL needs are $50 PC gaming headsets.Thanks to the cloud, CDL says, it has been able to pass along its cost savings to customers and attract new clients at a faster rate.
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Originally published May 16, 2012, updated Aug 07, 2020
