Category

Pick a topic

RingCentral Announces Upgrades to Integration with Salesforce Including SMS Features

Ring Central Blog

Share

URL copied
1 min read

SFDC2.0 Today we are excited to announce upgrades to RingCentral’s integration with Salesforce. Our customers can now unlock the benefits of an integrated communication experience by combining the world’s #1 CRM platform with our powerful cloud business communications solution, trusted by more than 300,000 businesses.

In 2014, 87% of businesses preferred cloud solutions over on premise solutions. That means that in the next few years, businesses will be selecting cloud-based CRM and communication technologies to power their sales teams. RingCentral for Salesforce gives organizations the unique opportunity to integrate CRM and business communications from the get-go, to maximize productivity and worker efficiency.

Customers will have access to a complete enterprise-grade business communications platform, including cloud-based business calling, SMS text messages, video conferencing, and web meeting capabilities, all from Salesforce1. New and upgraded features to be rolled out to RingCentral Premium and Enterprise Office customers (in the US and Canada) in the 4th quarter of 2015 include:

With hundreds of thousands relying on the Salesforce to work more efficiently, it’s a top priority for our team to upgrade the capabilities of the Salesforce and RingCentral integration. According to a May 2015 RingCentral survey, 80% of workers use texting for business, and 15% say over half their texts are sent or received for business purposes. In just a few months, Salesforce users will have access to SMS messaging capabilities and history, making it easier to stay in touch with prospective clientele.

As RingCentral continues to build its open platform and increase the capabilities of the RingCentral Connect Program, customers around the world will have easy access to business communications integrated with the tools and technologies they love the most.

To learn more about the Salesforce integration upgrades, click here.

Originally published Sep 15, 2015, updated Aug 11, 2020

Up next

IT leadership, RingCentral updates

5 Ways to Maintain a Work-Life Balance as a Working Parent

Today is National Working Parent Day! A day that recognizes and celebrates all the moms and dads who work hard to provide for their families. Being a working parent has become the “new normal”. The balancing act it requires can be challenging. In recognition of National Working Parent Day we share five ways for working parents ...

Share

URL copied

Related content

Business leadership, Customer stories

RingCentral Helps Peifer Security Solutions Achieve Two Mission-Critical Company Goals

Communication and collaboration, IT leadership

Office Costs Too High? Turn to Internet Fax for Savings

Business leadership, Communication and collaboration, IT leadership, Productivity

Top 5 iPhone Apps for Business Productivity

Before you go...
Get our very best content for free and start working better from anywhere
You’re in! Thanks for signing up. Keep an eye out for our emails in your inbox.
Get the Remote Work Playbook
Everything you need to know in one place
Get the 2021 State of Hybrid Work Report
Learn how businesses are managing a partially remote workforce
You’re in! Thanks for signing up. Enjoy your copy of the Remote Work Playbook.