RingCentral recently sponsored No Jitter’s 2016 “The State of Cloud Communications” Industry Insights report. No Jitter’s independent research revealed that companies of all sizes are adopting cloud-hosted unified communications services to gain cost efficiencies, agility, resiliency, and scalability.
This year’s findings show respondents favor a model in which a provider owns, operates, and maintains the communications software on its cloud infrastructure versus a model in which the enterprise owns, operates, and maintains its own communications software on a provider’s cloud-based platform.
“The State of Cloud Communications” report highlights include:
- Cloud PBX: Overall, 28% of 2016 survey respondents using cloud-hosted communications are getting PBX/call control functions from the cloud, a significant jump from 2015, when only 20% of respondents said their organizations were using cloud PBX. The forecast for 2017 looks promising, with 11% of this year’s respondents indicating they would be adding PBX services to their cloud portfolios within the next 12 months.
- Mobile apps: 2016 survey results show 36% of respondents using video calling, team collaboration, and other mobile cloud communications services, compared to only 28% in 2015. Another uptick should follow in 2017, with 16% of respondents indicating their organizations would be adding these services in the next 12 months.
- UC: One-third of this year’s respondents (34%) said they are already using the cloud for UC, with 20% signaling they would be doing so within the next 12 months.
- Contact Center: Year-over-year growth in cloud contact center is noteworthy. In this year’s survey, 22% of respondents said they are using cloud-hosted cloud contact center services, up 2% from 2015. Ten percent of respondents said they’d be bringing on cloud contact center services in the next 12 months.
The No Jitter survey results come at a time of substantial growth in cloud communications. According to Gartner,* unified communications end-user spending is projected to grow from $37.2 billion in 2016 to $42.1 billion in 2020 (in US dollars). Gartner data also states that cloud UC end-user spending is expected to accelerate, growing from 28% of UC spend in 2015 to 41% of UC spend in 2020.
To download the full white paper report by No Jitter sponsored by RingCentral, click here.
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*Source: Gartner, Inc., Forecast: Unified Communication 2013-2020, 1Q16 Update, Megan Fernandez, Daniel O’Connell, 29 March 2016.