More and more we are seeing that enterprises are asking for a more consultative approach to help them achieve maximum ROI from their business communications services. We understand the pain points that enterprises experience, and are here to help them discover resolutions and approaches to ensure their implementation and ongoing management is successful.
I am very excited to share with you that we now offer an Extended Enterprise Support Program for our Professional Services customers. The program is designed for IT organizations who need a more mentored service approach that ties directly to business performance. This provides enterprises with premium support services and a dedicated technical account manager and customer success manager.
I’ve worked with many of our enterprise customers to ensure their deployment of RingCentral services is a success, as defined by their goals and objectives. Recently, our Professional Services team worked with Brightway Insurance on their deployment of RingCentral Office and RingCentral Contact Center by stepping in as an extension to their IT and engineering staff. Now that their system is up and running,they have engaged us to provide ongoing network assessment, optimization and troubleshooting.
My team’s ultimate goal in working with our customers is to be there for them at every phase of the deployment and integration, including: initial planning, strategic consultations, comprehensive implementation or integration designs, and ongoing support and system training. At Baierl Automotive, our team played a big role in implementing a solid communications infrastructure and maintaining the company’s overall customer experience, which was a critical business initiative of theirs
With 2017 just around the corner, we are looking forward to working with more customers, new and old, to insure that RingCentral is there to support them with their needs for their RingCentral services. For more information on RingCentral Professional Services and Extended Enterprise Support, please click here.
Originally published Dec 13, 2016, updated Aug 11, 2020