Podcast: The Hidden Cost of Missed Customer Service Opportunities


Facebook Twitter Linkedin Copy link post URL copied
< 1 min read

The relationship between customers and businesses has changed dramatically in recent years. Today brands can’t bank on customer loyalty. When customers receive poor service, they won’t think twice about moving on. The data shows that customers have stopped doing business with brands an average of four times in the past year after a bad customer service experience

If losing a customer due to bad customer service isn’t bad enough, there’s also the issue of negative social media and online reviews. One recent study shows 92% of dissatisfied customers in today’s digital age are more likely to air their grievances in public forums and social networks, hurting a company’s brand and impacting overall market and customer perception. A simple negative comment, if left unaddressed, can balloon into missed opportunities. 

In this podcast, Julien Rio discusses the four most common types of missed opportunities and what can be done to ensure your business is protected. If you have ever doubted that the smallest customer service problems can have tremendous consequences for your business, you’ll want to listen to this podcast.

Listen now or through the podcast player of your choice: Apple Podcasts, Google Podcasts, and Spotify.

Originally published Aug 29, 2019, updated Aug 11, 2020

Up next

Business leadership, Customer experience, IT leadership, RingCentral updates

Retail: How to Leverage Chatbots to Improve the Customer Journey

Thanks to rapid growth in the ease and popularity of online shopping, any brand’s audience now has the potential to be larger than ever. It’s expected that in 2021, e-commerce will account for 17.5% of the total global retail sales, vs 13.7% now. However, these developments mean that retail competition is tougher than ever, too. ...


Facebook Twitter Linkedin Copy link post URL copied

Related content