We are pleased to announce the release of a new feature that will help you stay organized and up-to-date on all telecommunications happening within your business. Our new feature, RingCentral Reports, is available on the web for Office Edition users, will give administrators and group managers historical usage analysis and trending metrics in an easy-to-read graphical format.
With reporting you will be able to gain essential insight into how your company utilizes your phone system to enhance business performance. Administrators and group managers can now see a summary of activity that includes: call queue activity, user activity and phone number activity. You can also see a call report on performance company wide. Executive and department managers have the ability to view inbound and outbound call activities during a specified period of time, like how many calls were made and received or how often workers miss calls.
Why is our new reporting feature important to your business? By utilizing RingCentral Reports support managers can analyze call activity by teams; for example, for different tiers of support or by various sales teams. Managers can better balance workloads among employees and have more efficient call handling processes in place. Using historical analysis leads to a better group and individual performance and optimizes the company investment.
The report comes in the form of a graphical representation of call activities on your RingCentral phone system. A report can then be exported as an image, PDF, or a .csv file for future reference.
We are thrilled about this new feature, which is now available to RingCentral Office Edition customer, and hope that users will take advantage of our new reporting service in order to elevate their business and become more efficient.
Watch the video below to learn more about how RingCentral Reports work and the benefits they can bring to your business.