Category

Pick a topic

Never Miss a Customer Call With RingCentral Office

Ring Central Blog

Share

URL copied

Jan 03, 2014

missed call

In a perfect world, customers would always ring back if they didn’t get through the first time. They would call only at times that suited you. And they would wait patiently for you to respond before seeking out your competitors.

The harsh reality is, unanswered calls may very well be costing you business.

Many small firms would testify that constantly manning the phones is not always easy (or indeed possible). Meetings, jobs on location, events, breaks, family matters – there are all manner of occasions where the phone will ring off when it’s not convenient.

Then there’s a question of the right person answering the call. Customers want to get their enquiries dealt with by the right person, rather than reaching a voicemail box, the wrong department, or perhaps even a young family member!

Traditional phone set-ups do not offer the flexibility to ensure the right person is always on the receiving end. Yet the advent of cloud telephony changes everything. It provides a whole new level of control and management, allowing calls to be manipulated so they reach the right destination.

Cloud-based phone systems like RingCentral Office allow calls to reach you absolutely anywhere. With Office, you can:

If you’re stepping out of the office for a meeting, you can simply redirect calls to your mobile or laptop. If you’re busy working on a job, ensure calls are re-routed to a suitable colleague. Even if a customer does leave a message, you can deliver a speedy response with voicemail always at your fingertips.

With hosted call management, even the smallest business can deliver world-class customer service. It may not be a perfect world, but RingCentral can make your business communications work a whole lot better.

Up next

Communication and collaboration

Measuring Marketing Success With a Cloud Phone System

The phone rings for all sorts of reasons. But just imagine if you could always tell when incoming calls represent a sales lead. With a traditional phone system, you will be able to tell if a call leads to a sale but not necessarily know what captured that customer’s attention in the first place. You ...

Share

URL copied

Related content

Communication and collaboration

5 Top Trends for Small Business Communications in 2018

Communication and collaboration

Five Video Meeting Practices to Fuel Collaboration Among Remote Teams

Communication and collaboration

Knowing When to Upgrade to a VoIP Phone Service for Business When You’ve Been ...

Before you go...
Get our very best content for free and start working better from anywhere
You’re in! Thanks for signing up. Keep an eye out for our emails in your inbox.
Get the Remote Work Playbook
Everything you need to know in one place
Get the 2021 State of Hybrid Work Report
Learn how businesses are managing a partially remote workforce
You’re in! Thanks for signing up. Enjoy your copy of the Remote Work Playbook.