As mobile and distributed workforces become more common and companies continue to push for growth, enterprises are challenged to find more flexible tools for communication. Recently DMEautomotive (DMEa) chose to replace their PBX phone system with a cloud-based communications system from RingCentral. Their reasoning was sound: RingCentral was versatile, it offered multiple failover safeguards, and every worker could have their own company phone number.
Workforce collaboration is a key component of DMEa’s business model (read the DMEa case study). If the company’s phone system were to go down, it would take the business with it. By transitioning to the RingCentral cloud communications system, DMEa opted for secure, redundant, and geographically distributed data centers managed around the clock by telephony experts.
Along with reliability, RingCentral provides a unified communications system. Business texting, meetings, conferencing, and fax combine with voice to give DMEa employees any number of options to connect with colleagues and customers.
Because a mobile app is part of the solution, remote and mobile workers feel as much a part of the team as their in-office colleagues. Calls automatically follow workers wherever they go, and customers always see the business number rather than a personal home or mobile number. DMEa’s 400-plus employees may be spread across two campuses and dozens of remote locations, but it feels as if they’re all under one roof, working shoulder to shoulder.
To learn more about cloud communications, get the white paper, “7 Business Benefits of Moving from PBX to a Cloud VoIP System.”
Originally published Feb 10, 2015, updated Aug 12, 2020