Business telephone systems provide a range of functions that can enrich and improve your staff operations; aside from the obvious communication benefits, a quality telephone system will also allow businesses to improve efficiency in a number of areas – in a large scale business, this can make a huge difference.
The differences faced by small businesses and large businesses are poles apart; whilst a small business may suffer due to lack of staff and resource, a large business may suffer due to organisational difficulty – a quality telephone system can help in either case, but undoubtedly offers more benefits to enterprises with a large numbers of staff.
Take a look at the sections below to discover how a telephone system could help your large-scale business to evolve.
Hotel Phones Systems
A hotel telephone system is a clear example of equipment that can help an enterprise business to benefit from a range of functions. In the first place, the communication required by staff throughout a hotel is essential – receptionists will use the telephone system to book rooms, while other staff – in a gym or restaurant, for example – will often use a telephone system to make appointments. In both of these cases, a quality telephone system can help, and the features that come with it can be invaluable.
Hotel staff can try to take every call that comes in, but this might not always be possible. Many systems will allow staff to create automated functions that work with an easy-to-use computer system or app. If guests need a wake-up call, they can set one without speaking to reception; if a guest wants to book a meal, they can use the phone in their room. It goes without saying that, in a large hotel, allowing for this kind of function can significantly reduce the hours that might otherwise be spent on managing tedious tasks; additionally, automating these processes can help customers to enjoy their stay without spending time waiting on the phone.
Large Office Phone Systems
Similarly to hotels, many businesses will need to invest in a quality office telephone system; as above, they could rely on a small reception team to manage the entire system manually, but it makes much more business sense to employ an automated system that can help to handle large volumes of both outgoing and incoming calls.
Because there are so many roles included in office-work, a telephone system needs to be adaptable and efficient. Your sales team might need to make a lot of calls and could benefit from an app that helps them to identify and target specific clients or customers; a call-centre, on the other hand, will need to be able to manage as many calls as possible, as professionally as they can – using an automated call-handling software could help customers to resolve their issues without having to speak directly to a staff member.
The information on this page includes just a few areas of benefit for large-scale business operations; there are, of course, a great many more. The best way to find the features that your business will require is to understand your own working – where do you work best, and where do you need to improve? Can a telephone system help? If the answer is yes, then there should be nothing holding you back from investing today.
Originally published Mar 17, 2017, updated Aug 11, 2020