- BYOD has enabled physicians and care providers to communicate to their staff, outside healthcare specialists, and patients, using their mobile devices of choice. Consequently, healthcare IT organizations are seeking cost-effective, easy solutions that maintain security and compliance while supporting the ability to run a remote-friendly healthcare practice.
- Healthcare call centers are implementing solutions that aid in fast call routing, monitoring, and reporting to improve the triage process and patient satisfaction.
- Remote or rural patients and doctors are starting to use video conferencing as a means to discuss various ailments and conditions. We envision merging patient communications and records securely in the cloud so that care provider and patient video consultations can be stored and referenced to within the patient record.
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Originally published Feb 22, 2016, updated Aug 11, 2020
