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Why VoIP Makes Sense for Small Businesses

Ring Central Blog


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May 12, 2017

In recent years one of the biggest impacts that technology has had on the way businesses operate is increasing as well as improving communication channels. The way many of us now interact, liaise and network while at work has been transformed by a range of technology, some of which builds on traditional structures and other means that have completely revolutionized the way businesses work.

This shift has had a profound effect on the way that businesses function in a number of ways. Collaboration tools such as Glip make it easier than ever to communicate with colleagues or clients wherever a worker is based in the world. This has led to an explosion in remote working, with physical location no longer as essential as it once was. Another change that has taken place has also leveled the playing fields for small businesses, with technology such as VoIP allowing startups and micro enterprises to take advantage of the same features and functions that several years ago would have been reserved for only the largest of organizations, operating with huge traditional phone systems.

By allowing access to many benefits at affordable prices VoIP is another way in which technology has impacted the way small businesses in particular operate. In many ways the growth of VoIP can be compared to the uptake of the Internet, replacing traditional Plain Old Telephone Systems as the go to choice for a business phone system. This guide will look at some of the key advantages of VoIP and why it makes such a good choice for startups and small businesses looking to install or upgrade their system.

1) Keep Costs Low

There are a number of reasons why VoIP ultimately works out more cost effective than traditional telecom solutions. The main reason VoIP offers cost savings is because it takes advantage of a connection that any modern business already utilizes. VoIP operates other the same connections as your internet service meaning no new lines have to be installed which keeps initial costs low.

Another reason that VoIP allows small businesses to keep expenditure low, as calls are made over the internet it doesn’t matter how long distance these calls are. Meaning if your business operates internationally you won’t be charged large call fees.

VoIP also aids collaboration, meaning small businesses can operate from any location, saving money on travel costs. As well as this VoIP services can also be easily scaled, excellent for a young startup with a growth strategy in place.

2) Key Features

Another huge benefit of VoIP for small businesses is the countless features that are available through the modern solution. Find me/follow me call forwarding is a huge advantage to remote workers or those who work on the move, allowing contact to be made even if you aren’t located in one physical location.

Other features that are now available to small businesses that previously would have been too costly or too labor intensive to implement include advanced conferencing functionality to make conference calls as productive as possible and auto attendant which can give off the perception of a much larger organization.

Allowing small businesses to appear larger than or as established as competitors is a huge advantage of VoIP. The features covered quickly are just a small selection and many VoIP providers differ in the core features the services they offer include so choosing wisely is a must for any small business.

3) Hosted Solutions

Leading on from the benefits outlined above, another motivation for small business when it comes to investing in VoIP technology is the cloud based nature and hosted solutions available. As opposed to traditional phone systems which require large scale installation, hosting your VoIP services in the cloud saves on initial upfront costs as well as on going maintenance and support.

These key areas show why more businesses than ever, particular new startups or small enterprises are favoring VoIP when it comes to choosing a business phone system. Although there are drawbacks, the pros far outweigh the cons and as the technology advances and call quality continues to improve the popularity of VoIP will likely keep growing.

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