Enterprise information technology (IT) departments aren’t sufficiently prepared for the bring-your-own-device (BYOD) trend, analyst firm Forrester reports in a recent whitepaper.

blog images01 The whitepaper – Benchmarking Mobile Engagement: Consumers And Employees Outpace CIOs’ Readiness – point to the meteoric rise in personal mobile device use in the workplace. As recently as 2011, just 15 percent of corporate employees were working from multiple locations and using three or more devices. In 2012, that proportion nearly doubled (to 29 percent of the global workforce).

Notably, people are commingling personal and work data on their devices. Popular file-sync app Dropbox is equally popular for work and a combination of work and personal use, for example.

This hybrid use presents security challenges for organizations – and, Forrester learned, security is IT’s top concern with respect to the BYOD trend. Fully one-third of companies prohibit employees from downloading third-party apps onto their work-issued devices.

There are myriad other challenges presented by BYOD: a dearth of apps for certain business functions, configuration management and so on.

In this environment, Forrester suggests, determining employee needs and device use cases will be critical.

“Build a very deep marketing understanding of who your employees are and what they use technology for,” Forrester writes. Seek to “provision the right services on the right devices based on business outcomes, not just on intuition”.

Want to download the full whitepaper? It’s available for free on RingCentral’s resources page – or click here for the direct link.

And learn more about how RingCentral Office enables enterprise mobility with its best-in-class mobile apps for iOS and Android.