Whether you are an enterprise with advanced communications and collaboration needs or a small business that depends on a cloud phone system, it’s important to optimize your network to achieve the best voice quality. It’s also important to have the right set of capabilities to identify problems with voice quality issues when they arise.
IT administrators are likely familiar with having to diagnose and resolve call quality issues reported by stressed, unhappy end users. Resolution of such escalations used to require trying to pinpoint a problem that occurred in the past; however, the trouble with retroactively troubleshooting voice quality problems is that they are caused by various points of network activity that change constantly throughout the course of a given day. In order to identify network deficiencies effectively, administrators needed to diagnose problems when they actually occurred.
New capabilities to ensure voice quality
RingCentral continuously strives to empower our customers with innovative solutions, and we are thrilled to announce Quality of Service Reports, enabling IT administrators to monitor, diagnose, and troubleshoot voice quality issues.
“Enterprise IT organizations are demanding real-time reporting capabilities to deliver a high quality of communications services to their users. We are now bringing the industry’s most sophisticated reporting capabilities so IT and department leaders can easily monitor, analyze, and resolve issues proactively,” says Jose Pastor, Vice President of Product Management at RingCentral.
Quality of Service Reports gives administrators access to key operational QoS metrics in near real time to monitor your business phone system‘s global health and accurately diagnose call quality issues impacting your users. Our powerful reporting dashboard provides the ability to monitor voice quality and call volume at an aggregate organizational level. Administrators can also drill down into specific calls to identify specific call quality information, including packet delay, jitter, and packet loss. This provides end-to-end visibility into network conditions, from a caller to RingCentral and back. With this information, administrators can isolate potential problems affecting call quality for accurate resolution.
The result is faster resolution time for end-user issues with call quality, and ultimately, higher end-user satisfaction for IT teams.
Quality of Service Reports is available for RingCentral Office Premium and Enterprise customers in the US, Canada, and UK. We invite you to learn more about Quality of Service Reports and how it can help meet your business needs here.
Proven commitment to the highest voice quality
Quality of service (QoS) is a network management technique that can help ensure consistent delivery of high-quality voice over your IP network. By prioritizing voice traffic, QoS ensures that you can make a high-quality phone call regardless of any outside network activity.
At RingCentral, QoS has always lain at the heart of all our architecture and technology decisions, and Quality of Service Reports is just the latest tool we have developed to help ensure superior voice quality.
Because we know that call quality is paramount to your business, we also provide a recommended set of QoS-enabled routers that we have tested and verified as optimal for managing an IP network’s bandwidth requirements. Furthermore, our dedicated Professional Services experts work with you to assess your network and provide recommendations on how to optimize your system for quality of service.
Learn more about how RingCentral can help improve your voice quality experience here.
Originally published Oct 26, 2017, updated Aug 12, 2020