On Leadership:
On delegation “Giving people freedom to make mistakes is very important.” @richardbranson #df12live
— ladove (@ladove) September 19, 2012
RT @salesforcelive: “Run your company like a family. Genuinely, like a family.” @richardbranson #Df12Live #business
— Rachel Miller (@rachelloumiller) September 19, 2012
On leadership: “Create organizations that believe in themselves. Have courage, character and be selfless.” Gen. Colin Powell at #DF12Live
— Salesforce Live (@SalesforceLive) September 21, 2012
Learn to delegate early on. Find someone better than yourself to run the day-to-day so you can lead. #Success by @richardbranson #df12live
— Romy Ribitzky (@romyribitzky) September 19, 2012
“In order to be a good leader, you’ve got to be a good listener” – @richardbranson #leadership #df12
— Brian Vellmure (@BrianVellmure) September 19, 2012
RT @valaafshar: Hire the people you trust and trust them to do the work buff.ly/Q1kZyP @harvardbiz #leadership #DF12
— Brian Williams (@BWilliams235) September 22, 2012
On Social Media:
Social media influencers include bloggers,journalists,analysts, customers and employees. I’d also include HR #DF12
— Caryne Say (@curiousmarketer) September 21, 2012
Accelerate Word of Mouth Marketing with Social Media Promotions, Referral, and Engagement Campaigns #DF12 bit.ly/Qt6XTs
— eDesign Agency (@eDesignAgency) September 22, 2012
RT @valaafshar: #TheRules of social media: trust and reciprocity is how we grow social currency. Be kind. @fastcompany #DF12
— Lesedi Tidd (@Synchronomyst) September 22, 2012
#TheRules of social media: go where the conversation is. Leadership is conversations. @fastcompany #DF12”
— Meghna Kothari (@Meghna_Kothari) September 19, 2012
Don’t do social. Be S.O.C.I.A.L. – sincere open collaborative interested authentic likeable. #socialmedia #DF12
— Vala Afshar (@ValaAfshar) September 16, 2012
IBM CEO 2012 study: CEOs believe social will become most important way to communicate with customers via @benioff #df12
— comScore, Inc. (@comScore) September 19, 2012
On Social Customer Service:
“Social media is the new 800 number.Make sure you’re answering those calls.” @alexbard #df12
— Dharmesh Shah (@dharmesh) September 20, 2012
Customer service makes or breaks a company. Engage your customers where they are! #DF12LIVE twitter.com/SagBusiness/st…
— L’Oreal Hartwell (@SagBusiness) September 20, 2012
“We get as many cases from social as we do from the phone. Not answering is like not picking up the phone.” @bonobos #DF12Live
— Salesforce Live (@SalesforceLive) September 20, 2012
RT @valaafshar Social analytics improves customer service delivery – requires a thirst and passion for service. #socbiz #custserv #DF12
— managemycomplaints (@mmcomplaints) September 21, 2012
Equipping your business with social customer service is not just an added bonus choice, it’s a requirement – ow.ly/dQlhb #DF12
— LanguageIO (@LanguageIO) September 20, 2012
Business needs to cross the customer service chasm – 95% of FB brand posts NOT answered;71% of Twitter complaints got no response #df12
— Mike Anderson (@mikeanderson0) September 20, 2012
On The Social Enterprise:
“Your brand is the sum of the conversations about it” @lebrun #DF12 ( #DF12Live live at erict.co/RAISz0)
— Eric T. Tung (@EricTTung) September 20, 2012
A social business recognizes that leadership is conversations. Go where the conversation is. #socbiz #DF12
— Vala Afshar (@ValaAfshar) September 16, 2012
human voice in company is critical to sustaining the authenticity of the company. ( #DF12Live live at bit.ly/DF12Live)
— Greg Holsen (@GregHolsen) September 21, 2012
“Brands that ignore social media…will die. It’s that simple” – @jeffragovin #df12
— Juan Carlos Pedreira (@juancpedreira) September 18, 2012
RT @valaafshar: World’s largest enterprise software companies spent $2.5B on social media tools bit.ly/S1r0xV @fastcompany #df12
— Walt Kuenstler (@Books4Branding) September 16, 2012
“@valaafshar: Train, trust and empower all employees to delight customers. Customer service is a team sport. #socbiz #leadership #DF12”
— Astrid F. Kowlessar (@AstridBijou) September 21, 2012
On Company Culture:
@jeffimmelt #DF12Live Organizations need to think of 3 words-Openness, Authenticity, Unity. Right now orgs too slow,social will change that.
RT @valaafshar: The best way to humanize your business and give your brand a voice is to empower your employees to delight. #socbiz #df12
— Scott Mabry (@scott_elumn8) September 24, 2012
— Vishal Agnihotri (@vagnihotri) September 21, 2012
Human beings are the most important part of organizations-Gen Colin Powell at #df12live — High Tech Dev Corp (@HTDCorg) September 21, 2012
Rule #1 for a customer-obsessed culture: No one owns the customer, but someone owns the moment #DF12 @barzhini @tonyahallradio: — Tonya Hall (@TonyaHallRadio) September 23, 2012
#df12 Virgin America using Chatter to foster company culture. “People are our differentiator” (CEO Kush). And personalized services aboard. — Melissa Webster (@mwebster_idc) September 19, 2012
“Company culture is how things get done in a company.” Work Better, Together session at #df12 — Terra Walker Mrkulić (@TerraIncognita) September 18, 2012
The collective personality of our employees is our company’s culture. Hire for attitude, train for aptitude. #socbiz #DF12 — Vala Afshar (@ValaAfshar) September 15, 2012
RT @valaafshar: The best way to humanize your business and give your brand a voice is to empower your employees to delight. #socbiz #df12
— Scott Mabry (@scott_elumn8) September 24, 2012
Originally published Sep 24, 2012, updated Aug 27, 2020
