There’s a myth that VoIP can be “free” when dialing international numbers. But this is only true if the other recipient of your call is using a VoIP client. Often, your employees will incur termination costs by calling an overseas landline. And because cell phones are being used more often in the business world, international calls may even involve a mobile device – something that’s becoming the norm in many countries.
There are, however, two easy steps you can take to ensure your SMB pays as little as possible to do business internationally. (Note that calling both landlines and cellular numbers can vary widely in per-minute charges, since every country charges different termination rates for receiving inbound calls from the U.S. As a general rule of thumb, countries and regions that have less competition often charge higher termination rates, especially for cellular numbers.)
Step 1 – Enable International Number Calling in your RingCentral account:
Go to “My Settings” in the Account Summary Panel. If you don’t see this readily on your screen, look for the “Click Here to Enable International Calling” link in the upper right hand corner of the Overview Panel.
* Please note that this can not be enabled during a Trial Period. In order to enable international calling, convert your trial account into a paid account by clicking the “Upgrade” link found on the Overview page of your account online.
Step 2 – Know the Prefix Before Dialing:
Insert the country code as a prefix before dialing the number, and if the international number contains a leading “0,” omit it. For example, the Louvre Museum in Paris, France lists their contact number on their web site as “Tel.: +33 (0)1 40 20 51 77.” However,
• If you dial the number as 011 33 0140205177, it will fail.
• If you dial the number as 011 33 140205177, it will go through successfully. Omitting the leading (0) is usually necessary.
** If you need help, visit our knowledge center regarding VoIP dialing internationally.
Originally published Dec 03, 2009, updated Aug 12, 2020