Dessange is an internationally acclaimed franchisor with over 1000 salons, close to 200 beauty institutes, and eight training centers in 45 countries. The company’s headquarters in the United States are located in Massachusetts, but its salons exist all over the country.
So when the chance came to try an internet phone solution, Dessange jumped at the opportunity.
Linda Halbruner, senior director of IT for Dessange International Inc., knew something had to change with her old on-premise phone system (PBX). Each of Dessange’s 10 PBX-equipped locations required expensive technicians and hours of Linda’s time.
RingCentral, by contrast, provided administrative flexibility, ease of management and the ability to tie together multiple locations.
“Now when we add a new employee, I just takes me a few minutes to create a new extension, and I order a phone to be delivered overnight,” Linda explained to us in a recent conversation. “And when employees need to move to a new desk, they can simply unplug their phone and plug it in to the internet connection at their new desk.
“This would have been complicated and taken a lot of time using the old PBX,” she added.
RingCentral also allows Linda to work remotely. “RingCentral allows everyone to be on the same system. Not only is it easier for them to communicate but I can easily administrate on the fly for any location from my iPad or the web portal,” said Linda. “It makes more sense than an on-premise PBX for someone that has to control different locations.”
Along with added functionality and flexibility from the administrative side, Dessange employees are enjoying their RingCentral phone system. At least 30 percent of the company’s staff have to travel to off-site training sessions. With the RingCentral app for Android and iOS, they no longer have to use their personal phone numbers while they work.
“They now appreciate being able to keep their work and personal mobile identities separate,” Linda emphasized.
In addition to simpler administration and happier users, RingCentral is providing Dessange with significant cost savings. By eliminating capital expenditures (new desk phones being the sole exception) and providing lower monthly operating expenses, RingCentral is saving Dessange nearly 30 percent on its monthly phone bill – the equivalent of thousands of dollars every month.
“Everyone comes back and tells me how much they love the switch,” states Linda. “Everyone likes simple, and RingCentral is easy to use. I am glad I initiated the change.”
Originally published Jun 03, 2013, updated Aug 07, 2020