In the not-too-distant past, the voice call was king in the contact center. In fact, it was really the only game in town. But times have changed—and technology right along with it—and your company needs to keep up, or risk being left behind.
Today’s consumers have many options for communicating with your company besides voice, including email, online chat, SMS, and social media. Discover how an integrated and multi-channel contact center can bring all of these channels together into a unified platform that can dramatically improve both customer satisfaction and agent productivity.
Join Niel Levonius, Director of Product Marketing, and Chris Leon, Senior Manager of Product Marketing, for an informative 45-minute webinar, Integrated/Multi-Channel Contact Center: Improve Customer Satisfaction & More.
Save your seat at this live event today.
Date: Wednesday, November 18
Time: 1:00 p.m. to 1:45 p.m. PT
Originally published Nov 12, 2015, updated Aug 27, 2020