There’s no shortage of technological applications, products, hardware, and services that have been evolving the way we work. The sheer volume of options and the disconnection between many essential categories, including voice, email, contacts, text, calendars, fax, and conferencing have created islands of resources that force users to hopscotch between interfaces and information—and that drains productivity.
One destination for the majority of communications
While the cloud has become the great repository in the sky, it’s as pervasive as the internet itself, so users need to merge their most essential services into a centralized location to work efficiently. Email and phone systems are two of the largest communication services, so bringing them together streamlines how businesses interact. Microsoft 365 serves as an excellent hub of connectivity.
Why consolidation matters to workers and IT
Take, for example, an average office worker who uses Microsoft 365 for email and contacts, another service for audio conferencing and online meetings, yet another product for the office phone system and corresponding directory, and his own mobile phone for business purposes, such as texting and a third directory of contacts. The redundancies and scattered nature of the patchwork of services is not efficient.
While working remotely, it becomes even more important to streamline communications—when the in-person option is not available, and you need a smooth system of connecting with internal and external teams.
For IT, cloud communications offers a powerful solution that eliminates hardware, expensive maintenance calls, and complicated service for users. They can connect multiple locations, add users, and enjoy instant product updates all in the cloud. Integrating the cloud phone system functionality within the popular Microsoft 365 service that many users already rely on means they can weed out stand-alone services and reap the benefits of a consolidated system.
Download the eBook, “Using Microsoft 365 with a cloud communications system” for use cases, stats, and reasons why you should streamline your communications.
Originally published Oct 27, 2015, updated Aug 11, 2020