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Call Management Series - Call Screening

Ring Central Blog

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1 min read

In the second article in our call management series, we’re delving into call screening.

Use call screening to take control over who can reach you. Based on who’s calling, you’ll be able to choose whether you want to answer the call, block it or send it directly to voicemail.

When someone calls your company, you’ll see his/her Caller ID information on your phone or on the Call Controller™ – a handy, free tool that enables you to manage your calls from your computer.

If the caller is in your contacts list, you’ll see both their name and number on the Caller ID. You can also set up your RingCentral system to prompt callers to say their name, so you can hear who’s calling as well.

Once you’ve identified who’s calling, you can answer the call, block it or send it right to voicemail.

You can also use call screening to permanently block annoying telemarketing calls. Just add telemarketers’ numbers or area codes to the blocked numbers list. Or you can create a whitelist with only the numbers you want to contact you.

If you’re using the Call Controller, you’ll have the option to send a text-to-speech reply to callers. If you get a call when you’re in the middle of something and don’t want to be interrupted, you can type a message into the Call Controller or pick one of the default messages. The system will translate the text into an audio message and play it for the caller.

Now, you truly have control over who can reach you. And with this ability to manage your calls, you can definitely put call screening to work for your company!

Originally published Mar 02, 2011, updated Aug 07, 2020

Up next

Communication and collaboration, IT leadership

Call Management Series - Call Recording

This article – the latest in our call management series – focuses on call recording. Recordings can come in handy when you want to train new employees, evaluate customer-service calls or save conversations for legal reasons. It also eliminates the need to take notes, so you can give each caller your full attention. It’s easy to ...

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