Call logs are one of the handiest features on RingCentral. They’re easy to find, you don’t have to do anything to set them up and they offer a variety of uses.
Use call logs to:
- See who your employees are calling and faxing.
- Return calls by selecting any call log entry.
- Retrieve faxed documents and recorded conversations.
You can even use call logs to track transactions, expenses, billing, and business and call center metrics. Want to track how you’re doing in different markets? Use call logs to monitor your business in each of those markets.
To view your call logs, simply log in to your RingCentral account and select Call Logs. You can search your logs or simply sort call log entries by clicking any column header.
Plus, you can download call logs for use with Microsoft Excel or attach them to an email. You can even have your call logs delivered automatically by email on a daily, weekly or monthly basis.
Originally published May 26, 2010, updated Aug 12, 2020