Communication and collaboration, Customer experience, IT leadership The collaborative contact center: How the agent wins Sheila McGee-Smith
Business leadership, Communication and collaboration, Customer experience, IT leadership, Productivity The collaborative contact center: how the customer wins Sheila McGee-Smith
Customer experience, RingCentral updates 2020: The Digital CX Hockey Stick Moment? Sheila McGee-Smith
Customer experience, RingCentral updates Enterprise Connect: Cloud Contact Center 2.0 Sheila McGee-Smith