Sheila McGee-Smith, Author at RingCentral

Sheila McGee-Smith

4 articles

Communication and Collaboration, Customer Experience, IT Leadership

The Collaborative Contact Center: How the Agent Wins

Sheila McGee-Smith

Business Leadership, Communication and Collaboration, Customer Experience, IT Leadership, Productivity

The Collaborative Contact Center: How the Customer Wins

Sheila McGee-Smith

Customer Experience, RingCentral Updates

2020: The Digital CX Hockey Stick Moment?

Sheila McGee-Smith

Customer Experience, RingCentral Updates

Enterprise Connect: Cloud Contact Center 2.0

Sheila McGee-Smith