Liz Gonzalez

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We found 14 articles by Liz Gonzalez

Woman reading a product label

Customer experience, Retail

How retailers are using outbound SMS for sales and service

twitter for business

Small business, SMB customer experience

How to use Twitter for business: A practical guide with examples

Communication and collaboration, Customer experience

How to embark upon the digital expansion of your support team

how to use facebook for business

Small business, SMB customer experience

How to use Facebook for business: 6 low-cost + practical ideas

social crm

Small business, SMB communication, SMB customer experience

What is a social CRM—and how should you choose one?

growing a startup

Small business, SMB customer experience

Building a customer experience strategy: The essentials

Communication and collaboration, Customer experience

Optimizing text-based support: Make your agents happy and productive with the best tools and support

Communication and collaboration, Customer experience

Optimizing text-based support: Track key metrics and their impact on bottom-line

company gathering

Customer experience

RingCentral Integrates with Google's Business Messages