Liz Gonzalez, Author at RingCentral

Liz

Gonzalez

9 articles

Small Business, SMB Customer Experience

Building a customer experience strategy: The essentials

Written by Liz Gonzalez

Communication and Collaboration, Customer Experience

Optimizing text-based support: Make your agents happy and productive with the best tools and support

Written by Liz Gonzalez

Communication and Collaboration, Customer Experience

Optimizing text-based support: Track key metrics and their impact on bottom-line

Written by Liz Gonzalez

Customer Experience

RingCentral Integrates with Google's Business Messages

Written by Liz Gonzalez

Business Leadership, Communication and Collaboration, Customer Experience, IT Leadership, Mobility, Productivity

Why Customers Favor Digital Support Channels

Written by Liz Gonzalez

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