Liz Gonzalez, Author at RingCentral

Liz Gonzalez

13 articles

Small Business, SMB Customer Experience

How to use Twitter for business: A practical guide with examples

Communication and Collaboration, Customer Experience

How to embark upon the digital expansion of your support team

Small Business, SMB Customer Experience

How to use Facebook for business: 6 low-cost + practical ideas

Small Business, SMB Communication, SMB Customer Experience

What is a social CRM—and how should you choose one?

Small Business, SMB Customer Experience

Building a customer experience strategy: The essentials

Communication and Collaboration, Customer Experience

Optimizing text-based support: Make your agents happy and productive with the best tools and support

Communication and Collaboration, Customer Experience

Optimizing text-based support: Track key metrics and their impact on bottom-line

Customer Experience

RingCentral Integrates with Google's Business Messages

Business Leadership, Communication and Collaboration, Customer Experience, IT Leadership, Mobility, Productivity

Why Customers Favor Digital Support Channels