Leah Westfall, Author at RingCentral

Leah

Westfall

31 articles

Communication and Collaboration, Customer Experience

Can you build a meaningful culture in a virtual contact center?

Written by Leah Westfall

Communication and Collaboration, Customer Experience

What running a virtual contact center feels like for your IT team

Written by Leah Westfall

Customer Experience

Enhance digital customer experience with an omnichannel approach

Written by Leah Westfall

Customer Experience, Employee experience

CX Math: Engaged employees + good tools = better customer experiences

Written by Leah Westfall

Communication and Collaboration, Customer Experience

Optimizing text-based support: Use automation and self-service solutions to do more with less

Written by Leah Westfall

Customer Experience

Customer experience in the age of COVID-19: How to truly connect with your customers

Written by Leah Westfall

Communication and Collaboration, Employee experience

Six ways to build a positive culture for your remote contact center

Written by Leah Westfall

Customer Experience

How to gather and implement feedback

Written by Leah Westfall

Customer Experience

Understanding the link between employee turnover and poor customer experiences

Written by Leah Westfall

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