Leah Westfall, Author at RingCentral

Leah Westfall

34 articles

Customer Experience

9 Benefits of moving your contact center to the cloud

Written by Leah Westfall

Communication and Collaboration, Customer Experience

Providing agents with more autonomy doesn’t have to be scary

Written by Leah Westfall

Communication and Collaboration, Customer Experience

Contact center supervisors taking on new responsibilities

Written by Leah Westfall

Communication and Collaboration, Customer Experience

Can you build a meaningful culture in a virtual contact center?

Written by Leah Westfall

Communication and Collaboration, Customer Experience

What running a virtual contact center feels like for your IT team

Written by Leah Westfall

Customer Experience

Enhance digital customer experience with an omnichannel approach

Written by Leah Westfall

Customer Experience, Employee experience

CX Math: Engaged employees + good tools = better customer experiences

Written by Leah Westfall

Communication and Collaboration, Customer Experience

Optimizing text-based support: Use automation and self-service solutions to do more with less

Written by Leah Westfall

Customer Experience

Customer experience in the age of COVID-19: How to truly connect with your customers

Written by Leah Westfall

Written by