RingEX™
Choose the courses you need, and feel free to skip over any content that isn’t relevant to you.
Using phone, video, messaging, and more
Setting up and managing your company
Live training
View the catalogue of paid training for admins, users, reporting, and RingSense.
Agenten
65 min
Administratoren
80 min
Use RingSense as an agent
Learn how you're doing by reviewing calls, sharing calls with your manager, and requesting feedback.
16 min
Faxing
Complete this course to learn about the convenience of faxing through RingCentral.
17 min
Introduction to Workflow
An introduction to RingCX's Workflow Studio.
4 min
Configuring RingCX
Use the Admin Portal to configure agents, call routing, and digital interactions with your customers.
100 min
Set up performance reporting
Generate prebuilt and custom reports to measure employee performance.
28 min
Coach with AI Quality Management
Coach agents by reviewing calls, giving feedback, and using AI to identify performance trends.
32 min
Usuario
9 min
Managing numbers & settings
Reassign phone numbers, adjust custom call rules, use the number inventory, and set an alert for 911.
14 min
Hosting virtual events
Schedule, host, and join a webinar to reach large audiences for marketing, training, and conferencing.
51 min
Message Administration
40 min
Testing and rehearsing events
Run a tech rehearsal: test the tech, let speakers practice backstage, and test moderated sessions.
27 min
Configure Rooms
Configure and troubleshoot Rooms—a conference room solution run by RingEX.
54 min
Salesforce Classic & Lightning
Use this Salesforce agent to answer calls, make calls, and handle emails, chats, or social apps.
47 min
CXone Supervisor
Set up dashboards, monitor agent performance in real time, and set Pulse alerts.
60 min
Quality management
Supervisors, set up your program by creating quality forms and plans and then monitor agent performance.
46 min
Fully integrated Salesforce agent
Use this Salesforce agent to answer calls, make calls, and handle emails, chats, or social apps.
52 min
The RingCX agent interface
Handle calls, emails, chats, and social apps using the agent interface in the RingCentral app.
31 min
Adding and configuring users
Add and set up users: apply user settings in bulk, delegate calls to others, and remove users.
21 min
Call using the desktop app
Make and manage calls in the RingCentral app using contacts and advanced call controls.
22 min
Texting from your app
Use your RingEX phone number to text from the app with anyone inside and outside your business.
3 min
Using the mobile app
Call, text, take video meetings, chat, and fax.
22 min
Getting value post-event
You made it through your event. Share replays with attendees and evaluate your event with reports.
18 min
Introduction and essential setup
Get to know the Admin Portal, where you'll set up caller ID, port & add numbers, SSO, and permissions.
32 min
Workforce management
With this add-on, configure it to staff your center based on forecasted call volumes and agent schedules.
65 min
Administrateur
48 min
RingCentral Contact Center-Schulung mit Kursleiter
Manage agents using RingSense
Coach agents by reviewing calls, giving feedback, and using AI to identify performance trends.
26 min
Introduction and overview
Plan seamless events by understanding features, the attendee experience, and the structured checklist.
50 min
Tools for marketing events
Make a registration page and tickets, add speakers and sponsors, and use other marketing tools.
76 min
Call with RingCentral in Teams
Use RingCentral to set up, make calls, and manage settings—all within your Microsoft Teams workspace.
27 min
Utilisateur
13 min
Phone call settings
Set your voicemail greeting, call rules while you're away, call forwarding, and your emergency address.
19 min
Live training
User Management
34 min
Dashboards and reports
Set up analytics dashboards and reports for your company.
77 min
Nutzer
11 min
Supervising agents
Monitor agent performance and interactions.
24 min
Supervising Agents
69 min
Set up phones and extensions
Set up a physical or cloud-based phone, add a new user, and switch extensions/phone numbers.
11 min
The CXone agent interface
Use the CXone agent to answer calls, make calls, and handle emails, chats, or social apps.
51 min
Administratoren
34 min
Call with cloud PBX in Teams
Make calls and set call controls. You won't see RingCentral in Teams; we'll run cloud calls in the background.
16 min
Quality management
Admins, learn to configure quality managament by setting employee attributes and roles and permissions.
13 min
Administrator Onboarding Webinar
60 min
Formation menée par un instructeur RingCentral Contact Center
Live training
View the catalogue of paid training for agents, managers, admins, and reporting, and RingSense QM.
Formation menée par un instructeur RingEX
Generate Live Reports
From the Admin Portal, Super Admins can control how 24-hour data on call queues shows in dashboards.
10 min
Implement AI Quality Management
Leverage conversational intelligence by setting up users, teams, trackers and scoring.
26 min
Using AI Quality Management
Spend less time on tasks and more time on customers by reviewing the quality of your interactions.
12 min
Get to know Contact Center
Learn the basics of Contact Center.
16 min
Supervisoren
30 min
Video meetings
From your app, schedule and host online meetings with features like waiting and breakout rooms.
58 min
Chatting with messages
Chat with your coworkers via direct and team messages; share files; create tasks and notes; and more.
24 min
Answering company calls
Configure your company’s phone menus, Auto Receptionist, and turn on automatic call recording.
37 min
Account Settings
21 min
Agent Tool
47 min
Speaking using Events
Let’s make sure all goes perfectly. Learn how to speak on the stage and moderate sessions in Events.
24 min
Analytics and Reporting
40 min
Building events
Create an event tailored to your needs, ensuring all features match your desired experience.
62 min
Administrador
34 min
Agents
30 min
Administrateurs
30 min
Video calling with Rooms
Schedule, join, and participate in a meeting from your conference room using Video in the RingEX app.
43 min
Getting started
Get up and running with RingEX features: log in, adjust settings, and add contacts.
31 min
Business analytics
Understand key analytic report features and generate reports.
36 min
Using your deskphone
Hold, conference, page, record, and hot-desk from your VoIP deskphone. And then download a quick guide.
13 min
Configure Contact Center
Use the Admin Portal to configure agents, call routing, and digital interactions with your customers.
77 min
Implement RingSense
Add users, set trackers, and create scoring to enable coaching and call analysis for your company.
38 min
The Max agent interface
Use the Max agent to answer calls, make calls, and handle emails, chats, or social apps.
77 min
RingEX-Schulung mit Kursleiter
Live training