Why is conversational AI important to customers?

Conversational AI can help businesses to deliver faster, more accessible, and more efficient customer experiences. It can power chatbots to converse naturally with customers and give them the answers they need. Or, it can offer real-time guidance and tips to contact center agents, to help them to better serve their customers.

Why do you need conversational AI?

As well as improving customer experience, conversational AI tools can also offer further significant benefits to your business. By handling some of the simplest customer queries and helping agents with others, conversational AI tools make contact centers more productive, which in turn makes them more cost-effective.

How do you create conversational AI solutions?

The easiest way to get the benefits of conversational AI is to invest in a tool like RingCentral RingCX which has AI features built-in. If you did choose to build your own solution, you need to do things like collecting data on frequently asked customer questions, training AI algorithms on that data, and more.