Why would a trucking company use some newfangled communications tool like RingCentral?
And one that we’d love to answer via this very cool story from our customer, Langston Trucking.
We chatted with Tim, the owner of the company, about how the trucking business works—and why having a good phone system is so crucial.
“RingCentral is one of the best decisions I’ve ever made.”
What led Tim to give us this whopper of a compliment?
Well, we’d have to start at the beginning of his story. Basically, Langston Trucking runs what’s called specialized freight, meaning it ships lightweight and expedited loads. But although Tim could post his equipment on the load boards, he had no way of showing potential customers that he specialized in shipping certain weights.
Oh, and sometimes, people don’t bother reading the load boards either. He’d get anywhere from 40 to 50 phone calls a day asking about equipment that he didn’t have.
Needless to say, it was a problem.
One of the features that Tim jumped on right away is the ability to do voice recordings. Now, he can explain what equipment he has and what Langston Trucking does—in a voice recording—and if the caller stays on the line, then they’ll be connected with him to talk.
If they know that he doesn’t have the equipment they want, they hang up. Simple.
“That saves me from having to talk to 40 to 50 people a day about equipment and loads that I can’t haul with my equipment anyway,” says Tim. “It’s a huge timesaver, being able to do that. It’s saved me so much time—and everybody knows, time saved is money.”
From time savings to $$ savings
Not only has RingCentral opened Tim’s time up so that he has more time on the load boards to look for the right kind of freight for his trucks, it’s got a nifty feature that has saved him from getting into disagreements with unscrupulous (or just confused) businesses.
“Another feature that has saved me time and time again is RingCentral’s call recording feature,” says Tim.
“The business I do, I negotiate rates for hauling freight. When it comes time to invoice, and a broker or customer says that’s not the rate we agreed on, I can go back to the archives, pull that recording, send it to them, and say, ‘Yes, that’s the rate we agreed on.’ That’s an invaluable tool that comes with RingCentral if you’re dealing with money.”
So, now that Tim’s been using RingCentral for about five years now, does he see the tool still being useful down the road?
“I’ll be a customer as long as I’m in the business. They have great customer service—they’re on top of it. I just can’t say enough about how much they’ve helped my business.”
Thanks, Tim! We appreciate you taking the time to share your story with us.