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In this 2021 Critical Capabilities report for Unified Communications as a Service (UCaaS), Worldwide, find out:
What kind of UCaaS solution is best for your business
How all the UCaaS vendors were ranked by Gartner for essential services
Why Gartner scored RingCentral highest in 3 out of 4 Use Cases
Large & Multinational Organisations
UC with Integrated Contact Center
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. Gartner, Critical Capabilities for Unified Communications as a Service, Worldwide, 19 October 2021, Christopher Trueman, Megan Fernandez, Daniel O'Connell, Rafael Benitez, Pankil Sheth. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.