RingCX | AI Contact Center

Effortless customer experiences with AI

Streamline agent management, enhance team performance, and elevate customer satisfaction—all from one omnichannel platform.

AI-powered omnichannel solution
Easy to deploy, easy to use
Simple, transparent pricing

Get a free quote and start saving up to 30%

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Trusted by over 400,000 businesses of all sizes

An award-winning platform

Gartner names RingCentral a Magic Quadrant Leader for the 10th year in a row

AI-powered

AI Conversation Expert is at the core of RingCX–intuitively generating insights, automation, and assistance across the entire customer experience.

Omnichannel

Never miss a conversation. Meet your customers where they are, across voice calls and 20+ digital channels—all included in one license.

Easy-to-deploy

Businesses of all sizes can deploy a new contact center in just a few days. Plus, our 99.999% availability keeps your agents connected, from anywhere.

Easy-to-use

From immersive agent experiences to AI-powered assistance for supervisors, RingCX is designed to create effortless workflows for everyone.

Simple pricing

Get unlimited minutes, with monthly pricing starting at just $65 per user. Plus, access all our core contact center features and built-in AI—all in one package.

A powerful, yet easy-to-use contact center

Increase employee satisfaction and customer engagement with AI-powered tools across all your support conversations.

Elevate the entire customer journey with AI

Elevate the entire customer journey with AI

Use AI self-service before reaching a live agent

Serve customers 24/7 on any channel with AI agents, eliminating long wait times when live agents are busy.

Leverage AI coaching during conversations

Reduce handle time and increase resolution rates with real-time coaching tools, such as AI Agent Assist and AI Supervisor Assist.

Get comprehensive insights after each interaction

Enhance agent performance with AI Quality Management, understand customer sentiment with AI Interaction Analytics, and maximize operational efficiency with AI Workforce Management.

NTBD

Everything support teams need, all in one workspace

An inset reveals an active call log on top of the RingCentral RingCX message dashboard.

Everything support teams need, all in one workspace

Simplify agent and supervisor experiences

RingCX and RingEX are fully integrated, so you can handle every interaction within the RingCentral app.

Enhance collaboration across your organization

Connect front and back office users with a single directory, presence synchronization, and integrated messaging.

Gain insights across every stage of the conversation

Get complete visibility when conversations move between RingCX and RingEX.

Drive efficiency & results across your CX team

Be where your customers are

Manage all interactions in one place, whether customers reach out through your website, call, email, or other channels.

Speed up lead generation with intelligent campaign management

Reach leads and customers faster with preview, progressive, predictive, and voice broadcast dialers.

Get the full picture with live dashboards & reports

Optimize customer journeys with insights from 250+ pre-built reports, custom dashboards, call recordings, chat transcripts, and screen recordings.

A couple of contact center managers looking over agent scorecards

Male and female employees working on their laptop

ENTERPRISE SOLUTIONS

Have advanced requirements? We’re here to help.

Get in touch with one of our solution experts and we'll match you with the perfect plan.

Our advanced contact center capabilities include:

120+ integrations & 500+ APIs

Advanced attribute-based routing

Native Workforce Engagement

Bespoke deployments

Talk to an expert

Experience our agent workspace in action

A laptop screen displaying an agent's dashboard within the RingCentral RingCX app

The ROI of our AI-powered contact center

Real results from our customers.

29%

Improvement of customer sentiment

80%

Reduction in time to close cases

19

Point NPS improvement

Built on a secure & reliable platform

AI for effortless customer experiences

AI-powered solutions

Boost efficiency with AI agents, real-time coaching, and automation.

RingCentral RingCX chatbot message detailing delivery information of a package

Omnichannel support

Meet your customers where they are over voice calls or across 20+ digital channels.

RingCentral RingCX interface showing ongoing tasks across different digital channels (YouTube, Twitter, and Facebook)

Actionable insights & analytics

Enhance customer experiences by acting on live data like sentiment analysis and customer feedback.

RingCentral RingCX sentiment analysis feature

Immersive agent experiences

Agents can work in a single pane of glass with the apps they use every day.

RingCentral RingCX interface showing multiple windows open, including an ongoing call and an ongoing chat support message

Trusted by the world’s leading brands

Using the AI Quality Management call summaries and transcripts, I’m saving about 10 hours a week being able to zero in on exactly the content I need.

Joelle Fleeger | Customer Service Manager | REMCO

Products used:

RingCX

No matter how much our operations grow, we’re still consistently able to provide a world-class customer experience.

Bill Heep | Director of Communications and Systems, AUTOPAY

Products used:

RingCX

RingCX helped Worldwide Express exceed our customer SLAs by 10%.

Cheryl Hisdahl | Contact Center Manager, Worldwide Express

Products used:

RingCX

Our average call-handle time has dropped from 3:20 to 2:30, a 25% time savings on each call.

Mandy Soverano | Director of Remote Operations, The Doctor

Products used:

RingCX

Create effortless customer experiences with AI

Experience our AI-powered contact center in action.