RingCX | IVA

Conversational AI that works for you

Offer both voice and digital self-service capabilities to your customers with intelligent virtual agents

24/7 Customer Support Across All Channels
Effortless Deployment and Configuration
Cost Reduction Through Automation

Get a free quote and start saving up to 30%

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Trusted by over 400,000 businesses of all sizes

An award-winning platform

Gartner names RingCentral a Magic Quadrant Leader for the 10th year in a row

Always on

Serve customers 24/7 on any channel with intelligent virtual agents, eliminating long wait times when live agents are busy.

Bring your own IVA

Deploy an intelligent virtual agent in minutes by selecting from pre-built integrations or an IVA of your choice.

Powerful insights

Track historical and real-time performance with customizable dashboards to identify and optimize top workflows and customer channels.

Continuous value

Reduce customer service costs with a scalable virtual agent that has self-learning capabilities for minimal upkeep and future-proofing.

Take a quick tour of our agent workspace

Experience our AI-powered contact center in action, and see how easy it is to create the best customer experiences.

Play video: RingCX: Effortless Customer Experiences with AI

Create effortless experiences with conversational AI

SELF SERVICE

Streamline the customer journey

A RingCentral bot installed in an online store to assist customers

SELF SERVICE

Streamline the customer journey

Assist customers at any time, on any channel

Built-in AI is immediately available to help your customers, no matter which channel they reach out on.

Automate solutions for common issues

Deflect routine inquiries so your human agents can focus on the complex ones where they are needed.

Have natural conversations with customers

Say goodbye to clumsy chatbots with limited responses and let interactions flow like a human conversation.

EFFORTLESS SETUP

Configure an IVA easily – no coding required

EFFORTLESS SETUP

Configure an IVA easily – no coding required

Deploy your IVA in minutes

Get an intelligent virtual agent up in no time with a visual, drag-and-drop interface, and prebuilt templates for common use cases and verticals.

Train using your existing content

Automatically generate a powerful Q&A framework with your existing knowledge base, then watch it learn continuously.

Access actionable reporting & analytics

Combine real-time and historical metrics with a platform that continuously learns over time to future-proof your virtual agent investment.

Image of Quick replies feature of RingCentral RingCX IVA Pro

EFFICIENT OPERATIONS

Offer instant support, while reducing costs

A man looking at the deflection rate and calls in queue using the RingCentral RingCX IVA Pro on his laptop

EFFICIENT OPERATIONS

Offer instant support, while reducing costs

Boost customer satisfaction

Utilize an intelligent virtual agent to reduce wait times and increase first contact resolution (FCR).

Reduce costs with self-service

Deflect routine queries and tasks to an intelligent virtual agent that leverages natural language processing (NLP), conversational AI, interactive voice response (IVR), and other advanced technologies.

Enable self-service for endless use cases

Leverage intelligent virtual agents for automation, information triage, customer surveys, and more.

Create effortless customer experiences with RingCentral

Experience our AI-powered contact center in action.