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See how RingCentral compares to Ooma

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RingCentral breaks away
from the competition
Synergy Research UC Market Tracker UCaaS
Worldwide Revenue Market Shares 1Q 2015 to 3Q 2017
A Gartner UCaaS Magic
Quadrant Leader. Again.
Price
Standard plan from
$24.99 /month
$250 to $1,250 in initial
hardware costs, plus
additional monthly fees
per user1
Hardware
No hardware
needed
Requires an initial
investment in proprietary
Ooma hardware, plus
installation and
maintenance
SUPPORT
Phone, online, and chat
support available
24 hours, 7 days a week
Limited phone
support hours:
5:00 a.m.–5:00 p.m. PT
Monday through Friday2
support_other
Service Guarantee
Available 99.999% SLA
for uptime reliability
and voice quality
None
Scalability
Unlimited users,
add lines as your
business grows
Supports only up to
20 users3
Integration
110+ ready-to-use
integrations with leading
business apps; open APIs
and SDKs for custom
integrations
Very limited potential for integrations4
ESSENTIALS
Complete cloud phone system
for small businesses
from
$
19
99
mo per user
  • Up to 10 users
  • Toll-free or local number
  • 100 toll-free minutes/mo
  • 4 people video conferencing
STANDARD
Complete cloud phone system
for small businesses
from
$
24
99
mo per user
  • Unlimited users
  • Toll-free or local number
  • 1,000 toll-free minutes/mo
  • 4 people video conferencing
  • Unlimited internet fax
PREMIUM
Feature-rich cloud
communications
from
$
34
99
mo per user
  • Unlimited users
  • Toll-free or local number
  • 2,500 toll-free minutes/mo
  • 100 people video conferencing
  • Unlimited internet fax
  • Automatic call recording
ULTIMATE
Advanced cloud phone system
with the industry’s leading
contact center. Plus an open
platform that enables easy
functionality into any system.
  • Unlimited users
  • Toll-free or local number
  • 10,000 toll-free minutes/mo
  • 200 people video conferencing
  • Unlimited internet fax
  • Automatic call recording
  • Voicemail-to-text

*This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from RingCentral. Gartner does not endorse any vendor, product, or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Products compared: RingCentral Standard Edition vs Ooma Office

Sources: 1: Depending on the number of employees in the organization. 2: support.ooma.com/contact us 3: Ooma Office user manual 4: Business.com Ooma review

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