WEBINAR

RingCentral RingCX: Revolutionize Your Contact Center with Agentic Voice AI

RingCentral RingCX dashboard on a tablet displaying Agentic Voice AI features for contact center

Overview

About this webinar

In the era of "Agentic AI," the contact center is evolving from simple automation to intelligent, autonomous action. Join us for a live walkthrough of RingCX’s latest AI innovations designed to empower agents, support supervisors, and provide deep business intelligence.

We will dive into RingCX’s Agentic Voice AI ecosystem—featuring AI Representative Pro for autonomous customer interactions and AVA Agent and Supervisor Assist tools that provide real-time coaching for your human team. Learn how to stop guessing about agent performance and customer sentiment and start scaling with AI Quality Management and Interaction Analytics that review 100% of your calls automatically.

Register now to see how Agentic Voice AI turns your contact center into a competitive advantage.

KEY TAKEAWAYS

01 Meet AI Representative Pro: Watch how our voice-first autonomous agents handle complex, multi-step customer inquiries with human-like natural language, providing 24/7 support without increasing headcount.

02 Real-Time Guidance with AVA Assist: See AVA Agent Assist and AVA Supervisor Assist in action. Learn how agents get instant answers and supervisors receive live alerts to step into critical calls exactly when they are needed.

03 Automated Quality Management (QM): Discover how to move from reviewing 2% of calls to 100%. See how AI Quality Management automatically scores interactions and provides objective coaching feedback for every agent.

04 Deep Insights with Interaction Analytics: Unlock the "why" behind your customer calls. We’ll show you how AI Interaction Analytics extracts sentiment, identifies trending customer pain points, and tracks competitive mentions automatically.