AI Real Talk Webinar - June 23, 2026 · 10am PT | 1pm ET

AI Real Talk Webinar
June 23, 2026 · 10am PT | 1pm ET

AI Real Talk Webinar - June 23, 2026 · 10am PT | 1pm ET

Elevate Every Customer Experience: Keeping Humans in the Loop While Scaling AI

Unveiling RingCentral’s newest CX innovations:
Learn how we are helping businesses orchestrate AI, voice, and humans into the next generation of customer experience.

Professionals having a discussion in a cozy office setting, emphasizing collaboration and communication.

Overview

About this webinar

AI deployment pressure is real. But the more important question facing CX leaders right now: how do you scale AI across every customer interaction without losing the human judgment that earns trust, empathy, and judgment only your people can deliver?

On June 23, RingCentral is unveiling new customer experience innovations live. Join us for the latest episode of AI Real Talk, where industry analysts and experts will break down how AI agents are evolving from basic chatbots and note-takers into voice-enabled agents capable of orchestrating the full customer journey, all while keeping the human connection at the center of every customer experience.

Voice is the unlock. Register today to cut through the AI hype, hear what's actually working inside CX deployments, and walk away with a practical roadmap for keeping humans in the loop as you scale.

KEY TAKEAWAYS

01 RingCentral's New CX Innovations: A first look at RingCentral's latest enhancements that unite AI and human agents into a single, seamless workforce.

02 The Rise of End-to-End Orchestration: Understanding the shift from basic chatbots to proactive, voice-enabled AI agents capable of managing the full customer journey.

03 The Convergence of UC & CX: Why breaking down silos between back-office expertise and front-office engagement is the key to quicker, better resolutions.

04 Data, ROI, and Scalability: How to leverage unified data for deeper insights, maximize long-term revenue growth, and safely scale innovation globally.

Speakers

CEO and Principal Analyst, Metrigy

Robin Gareiss

Robin Gareiss is the CEO and Principal Analyst at Metrigy, where she oversees research development, conducts primary studies, and advises Fortune 2000 enterprises and tech vendors on business transformation. With over 25 years of experience, she is a widely recognized expert in communications, contact centers, and AI-enabled customer engagement.

Robin leads Metrigy’s global artificial intelligence and customer experience (CX) research, and recently launched two major quarterly consumer studies: The AI Customer Experience Index and the AI Sentiment Index. A sought-after industry speaker and author of hundreds of research reports, she also contributes regularly to No Jitter and Tech Target.

CEO, Avantive Solutions

Frank Pettinato

Frank Pettinato is the CEO of Avantive Solutions, bringing over 30 years of global contact center and customer engagement expertise at a time when AI is changing how businesses engage with customers. A mechanical engineer who went on to earn his MBA, Frank has spent his career founding companies, leading acquisitions, and thinking deeply about where people and technology meet. That combination of technical and business insight directly shapes how he leads Avantive's approach to AI-powered solutions and digital transformation. He speaks at industry events on innovation, customer experience, and the future of the contact center, and serves on several boards reflecting his commitment to giving back.

GM of AI & Collaboration, RingCentral

Kristen Koenig

Kristen Koenig is RingCentral's GM of AI & Collaboration GTM; she leads the cross-functional GTM strategies for AI Meetings (AIM), AI Receptionist (AIR) & AI Conversational Expert (ACE) product lines, leading and scaling the solutions globally. As an accomplished enterprise business development professional, Kristen brings extensive experience in startup SaaS sales leadership and as an individual performer through best-in-class solutions, strategic thinking, consulting, and operational process & product improvement.

Chief Customer Officer, RingCentral

Jeff Canter

Jeff Canter is a seasoned customer operations and revenue executive experienced in leading global customer success, professional services, and post-sales organizations at scale. Prior to joining RingCentral, Jeff served as Chief Operating Officer at NiCE, where he oversaw Sales, Product, Operations, Engineering, and Services teams to drive global operational excellence. As Chief Customer Officer at RingCentral, Jeff leads the global Customer organization, strengthening execution to deliver high-quality customer experiences, retention, and growth.

SVP & General Manager, Contact Center, RingCentral

Ryan Mulholland

Ryan Mulholland serves as Senior Vice President and General Manager of Contact Center at RingCentral, where he brings a rare combination of strategic vision and operational grit to the CCaaS industry. A transformational leader known for repositioning companies as market leaders, Ryan has built his career on scaling elite global teams and navigating complex business turnarounds for C-level boards and private equity owners. At RingCentral, Ryan leads a global, cross-functional product and go-to-market organization focused on innovating with speed, accelerating growth, and delivering exceptional experiences for customers and partners. He brings deep expertise in CCaaS, Agentic AI, Machine Learning, and SaaS strategy.

Director of Product Marketing, RingCentral

Andy Watson

Andy Watson is the Director of Product Marketing for RingCentral's CX portfolio. Prior to joining RingCentral, he held UCaaS and CCaaS Product Marketing roles at Broadvoice and Mavenir. Additionally, he has extensive telecom experience with Nortel Networks, Ericsson, and GENBAND (now Ribbon Communications), serving in various roles in Technical Documentation, Program Management, and New Product Introduction.

GM of AI Workforce Management, CommunityWFM

Todd Cotharin

Before co-founding CommunityWFM, Todd Cotharin was instrumental in the development of Citibank’s multi-contact center WFM strategy. He joined Cybernetics Systems International as Director of Customer Service, where he was responsible for all support and professional services for the prominent workforce management solutions provider. Todd has designed and influenced several workforce management solutions on the market today and is a widely recognized industry thought leader on the CommunityWFM leadership team.

The Keynote DJ™️

DJ Graffiti

DJ Graffiti is The Keynote DJ™️: a specialist at entertaining corporate events. Hundreds of brands, including Google, Nike, and Campbell’s, have invited DJ Graffiti to bring his joyful music experience to parties, conferences, kick-offs and team celebrations. The Detroit, Michigan native blends a genre defying soundtrack with inspirational words and undeniable energy. Interaction is the defining characteristic of The Keynote DJ™️experience. Graffiti’s appearances uniquely blend public speaking and entertainment, bringing joy to audiences and energizing them for whatever comes next.

Prior to focusing primarily on business events, he travelled the world, sharing stages with artists including Snoop Dogg, Beyoncé, Eminem and Jay-Z. In 2010 he was named Best DJ in Detroit by Real Detroit Weekly. His music industry experience comes alongside a business degree, law degree and 15 years running a digital marketing agency.

RingCentral Webinars

Get answers from the leaders in AI

Hear from RingCentral's visionary leaders on innovation strategies, industry insights, and how businesses can unlock AI's potential for better customer and employee experiences.

Learn more

AI Real Talk Webinar - June 23, 2026 · 10am PT | 1pm ET

AI Real Talk Webinar
June 23, 2026 · 10am PT | 1pm ET