What’s New in 2026 for Agentic Voice AI

Go beyond simple automation with intelligent, AI-powered engagement

A professional woman smiling during a seamless AI-powered voice call.

Overview

About this webinar

Ready to get more out of every customer conversation and take advantage of the latest advancements in Agentic Voice AI? Join us on March 18th at 10 am PT/1 pm ET for the latest episode of AI Real Talk, What’s New in 2026 for Agentic Voice AI where we’ll talk about RingCentral’s latest Agentic Voice AI solutions and recap some of our most important product news highlights from Enterprise Connect 2026.

Our platform helps businesses improve outcomes by adding significant value to customer interactions—before, during, and after every call or message. Join our expert-led session to learn the most important takeaways, explore the latest agentic AI trends, and get a closer look at RingCentral’s recent AI-powered innovations that will help your business automate, assist, and analyze customer conversations, so you can make actionable, data-driven decisions. We’ll showcase real-world demos and illustrate how our AI solutions—AIR, AVA, ACE and our latest new development—will deliver measurable outcomes.

KEY TAKEAWAYS

01 Insights into agentic AI trends

02 New products and features from our Agentic Voice AI portfolio

03 Real-world use cases

04 Our key highlights and innovations at Enterprise Connect 2026

05 A sneak peek at future developments

Speakers

Brand and AI Strategist

Phil Pallen

Phil Pallen is a leading brand and AI strategist who has helped hundreds of small businesses around the world achieve meaningful growth. He is a trusted collaborator of Adobe, a member of the Content Authenticity Initiative, and has delivered keynote speeches on five different continents. Phil is the author of AI for Small Business (Adams Media, Simon & Schuster) and the creator of Brandmasters, a private membership community launching soon. Visit him online at philpallen.co and @philpallen on social media.

Vice President of Client Solutions at The Office Gurus

Jaimie Bell

With over 20 years in the contact center industry, Jaimie Bell has spent the first half of her professional career directly managing Contact Center Operations which led to her current role in managing Client Solutions for The Office Gurus. Her background allows her to understand client needs and implement effective strategies to achieve the desired results in the most effective and efficient manner for both Client and Contact Center. She has been with The Office Gurus for 12 years and oversees the Partner Success Management, Quality Assurance, Training & Continuous Development, Systems & Solutions and Implementations teams.

VP of Customer and Alliances

Sangeeta Walsh

Sangeeta Walsh is VP of Customer and Alliances Marketing at RingCentral. In her role, Sangeeta leads strategy for customer references, referrals, and advocates alongside partner marketing GTM activities with strategic ISV's such as AWS and Google.

In 2023, Sangeeta was the recipient of the Aragon Research Women in Tech for partnerships award. Previous to her role at RingCentral, she held product marketing and alliances leadership positions at Dialpad and Motorola.

VP, Product Marketing, Customer Engagement

John Finch

John Finch leads product marketing for the customer engagement portfolio, which includes RingCX and RingSense AI, as RingCentral scales and expands its global customer engagement reach. He has held product marketing leadership roles at RingCentral, Zendesk, Dialpad, Serenova (LiveOps), and Genesys, launching Enterprise SaaS contact center solutions into the market.

VP of Growth SBG

Joe Fahrner

Joe Fahrner's career has been defined by a commitment to empowering small and medium-sized businesses (SMBs). He leads Growth for RingCentral's Small Business Group, focusing on self-serve customer experiences, out-bounding, strategic partnerships, and commercializing RingCentral's AI Receptionist. Previously, he led revenue growth at Electric and ran Twitter's Global SMB advertising business. Earlier in his career, Joe co-founded a venture-funded demand generation startup and held senior leadership roles in early-stage companies, bringing a founder's perspective to driving growth.

The Keynote DJ™️

DJ Graffiti

DJ Graffiti is The Keynote DJ™️ : a specialist at entertaining corporate events. Hundreds of brands, including Google, Nike, and Campbell’s, have invited DJ Graffiti to bring his joyful music experience to parties, conferences, kick-offs and team celebrations. The Detroit, Michigan native blends a genre defying soundtrack with inspirational words and undeniable energy. Interaction is the defining characteristic of The Keynote DJ™️ experience. Graffiti’s appearances uniquely blend public speaking and entertainment, bringing joy to audiences and energizing them for whatever comes next.

Prior to focusing primarily on business events, he travelled the world, sharing stages with artists including Snoop Dogg, Beyoncé, Eminem and Jay-Z. In 2010 he was named Best DJ in Detroit by Real Detroit Weekly. His music industry experience comes alongside a business degree, law degree and 15 years running a digital marketing agency.

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AI Real Talk Webinar - MARCH 18, 2026 · 10am PT | 1pm ET

AI Real Talk Webinar
MARCH 18, 2026 · 10am PT | 1pm ET