THE RISE OF AGENTIC VOICE AI

From Conversations to Outcomes

New research from G2 and RingCentral reveals how businesses are deploying agentic voice AI, where agents are operating independently, and when humans still need to step in. 57% surveyed have already deployed voice AI agents. Explore what the future holds.
A person talking on the phone with text overlays summarizing a conversation using RingCentral technology.
Agentic voice AI is reshaping how work gets done. Are you ready for the future?
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How much are businesses ready to hand over to voice AI agents?

Agentic voice AI is moving into active operational use. The research examines what businesses are willing to delegate to agents, and how far they’re prepared to extend that trust.
Voice AI is already earning its place
57% have voice AI agents actively deployed. See where businesses are putting them to work, and what’s already delivering returns.
Autonomy is real, but not boundless
92% of active deployments give voice AI meaningful autonomy. Learn where businesses let agents act independently and where they draw the line.
Your voice AI agent is your brand
Brand and customer harm is the #1 concern. Discover why evaluating voice AI now goes far beyond whether it gets the answer right.
Voice AI’s advantage in difficult conversations
35% say voice AI can sometimes be better for high-stakes conversations. Find out why patience and consistency can become an advantage when tensions rise.
Source: G2 and RingCentral, The Rise of Agentic Voice AI: From Conversations to Outcomes, October 2026. Research based on 359 in-depth interviews with business professionals involved in AI, software, or technology purchasing at organizations where voice is an important operational channel and agentic voice AI is being considered, evaluated, or actively deployed.