What’s New

RingCentral Contact Center™ updates

Transform interactions with agent management tools, intelligent bots, and actionable insights.

Take a look at what’s new

  • RingCentral Workforce Optimization
  • RingCentral Pulse™

RingCentral Workforce Optimization

Maximize agent efficiency.

Drive significant cost savings and improve the customer experience with our tightly integrated suite of solutions.

  • Optimize schedules.
  • Provide coaching and reviews to improve performance.
  • Incentivize agents with gamification.
  • Gain insight and more through analytics.

RingCentral Pulse

Take immediate action for faster resolution.

Eliminate siloed communications by integrating team messaging to your contact center for immediate and real-time collaboration by connecting agents and supervisors with experts across the entire organization. Automate KPI monitoring with intelligent bots and notify stakeholders when to take action using smart alert distribution.


Watch our September feature release webinar

A more in-depth review of the recent updates and enhanced features by our RingCentral University training team.


For more detailed information on all our latest updates, check out the September 2018 release notes.

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