What’s New

Expanded global capabilities

Puerto Rico calls for US prices, more languages for voicemail-to-text, and new numbers available in Israel.

Puerto Rico calling

Any calls your company makes to and from Puerto Rico will be treated the same as a call to and from the United States. This means your employees, wherever they are in the world, can now call Puerto Rico at the same great rates as calling the US. If you’re in the US, calls to Puerto Rico are now included in your unlimited US calling minutes.

Note: This covers calling only and does not include the full Global Office® service at this time. If your company has a presence in Puerto Rico, we do offer international virtual numbers (IVNs) that are local to the region. With a local number, you can create immediate familiarity and eliminate any customer concerns about international calling fees.

Voicemail-to-text localization

Voicemail-to-text is now available in Canadian French and Australian English. Now you can preview your voicemail messages from any device in either of these languages when you’re on the go or just can’t get to the phone. Access visual voicemail through your online account on the RingCentral desktop app or via the RingCentral mobile app.

Trio 8500 is now available for Global Office

The Polycom® Trio 8500 is one of our most popular conference phones, and it’s now available with all Global Office accounts. The Trio 8500 is cost-effective and ideal for small to mid-sized conference or huddle rooms.

New Global Office numbers in Israel available

We now have new phone numbers available in Israel for Global Office, so your offices in Israel can get a full local PBX service. Global Office includes local inbound and outbound phone numbers, 1,000 pooled regional calling minutes (does not include mobile calling in Israel), desk phone shipping, and one easy portal for managing your reliable cloud phone system across your multi-site organization.


Watch our May feature release webinar.

Our RingCentral University training team provides a more in-depth review of our recent updates and enhanced features.

For more detailed information on all our latest updates, check out the May 2019 release notes.
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