AVISO DE PRIVACIDAD DE RINGCENTRAL

The updated RingCentral Privacy Notice goes into effect on August 7, 2023.
 
New page content:

  • We have updated our International Data Transfers Section to add our U.S. Dept. of Commerce certification with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF)

RingCentral, Inc. and its worldwide affiliates and subsidiaries (collectively “RingCentral”“us”“we”“our”) are committed to protecting your privacy while providing you with a positive experience on our website and in using our products and services.
 
This Privacy Notice (“Notice”) explains our privacy practices and provides information on how and why we collect, use and share your personal information through our interaction with you in relation to our products and services, when you visit our websites, and associated sub-domains ("Website"), when you use our desktop, IP desk phone, mobile applications, our integrated business apps or our lab solutions ("Apps") or when you use our cloud communications and collaboration solutions ("Services"). The Notice also describes choices that may be available to you regarding use, access, deletion and correction of your personal information.
 
Additional information on our personal information practices may be provided in supplemental terms and conditions, supplemental privacy statements, or notices provided prior to or at the time of data collection.
QUICK LINKS
We recommend that you read this Notice in full to ensure you are fully informed. However, if you only want to access a particular section of this Notice, then you can click on the relevant link below to jump to that section.
 
 
HOW WE COLLECT YOUR PERSONAL INFORMATION
  • We collect your personal information when you actively provide it to us through your interactions with us. 
  • We may automatically collect personal information from you as you use our Apps and Services, or visit our Websites as a user or a participant, including recording communications, when enabled.
  • We may receive personal information about you from a business or commercial partner or another user of our Apps and Services.
  • We may infer or derive personal information based on other information we collect, such as with Service features that provide conversational intelligence.
 
WHAT PERSONAL INFORMATION WE COLLECT
 
Personal Information you actively provide to us or we collect from third parties, business partners, other users, and service providers
 
Your Contact Information/Identifiers: 
 
  • Name, username, email address, phone number, identity documents, IP address, and any other identifiers a user provides when accessing or using the Service.
 
Your payment information: 
 
  • Billing name, address, and credit card or other payment information.
 
Other information: 
 
  • Social media profiles, LinkedIn URLs and custom profiles.
 
Personal information we collect through your interactions with RingCentral, our Websites, Apps and Services as a user or a participant
 
Account information: 
 
  • Account holders’ usernames and account numbers, RingCentral phone number, language preference, title, department. 
 
Information about your use of non-RingCentral Services through integrations with our Websites, Apps and Services or otherwise: 
 
  • Social media account information, single-sign-on service tokens, Google/Apple/Microsoft sign in tokens.
 
User content: 
 
  • Files, any content of communication or other information you or another user or participant upload, provide, grant access to or otherwise implement. 

    *Note that users and participants control the content that they provide, and it may include any category of personal information.
 
Service Usage Data:
 
  • Internet Protocol ("IP ") address, MAC address, other device ID (“UDID”), device type, operating system type and version, client version, type of camera, microphone or speakers, connection type and other related information.
  • User feedback ratings, internal feature usage analytics, usage logs, cookie identifiers.
  • Traffic data about the communications that take place through our platform (such as chat, video conferencing), network monitoring data.
  • Call Detail Records produced by a telephone call or other telecommunications transactions. The Call Detail Record contains various attributes of the call, such as time, duration, completion status, source number and destination number.
  • Fraud data such as blacklist history and security logs. 
  • Metadata such as session logs and join & leave time of participants.
  • Log data including IP address, Internet Service Provider ("ISP"), browser type, referring/exit pages, operating system, date/time stamp, and/or clickstream data.
  • Publicly available data from End User accounts.
 
Geolocation information: 
 
  • Information about where you are located when using the Services.
 
Recordings: 
 
  • A user hosting a phone or video conferencing meeting may choose to record the session, and if so, the host is responsible for obtaining any required consent from you. RingCentral helps hosts obtain consent from other users by providing visual and audio cues to alert users of a recording.
  • As with all user content, recordings may contain personal data and may be stored with RingCentral at the request of the meeting host. A meeting host may choose to store a recording of a meeting on the host’s local storage device, not with RingCentral. When a host chooses to do that, RingCentral does not have any control over the recording. Transcripts, which may also contain personal data, are treated the same way as recordings.
  • RingCentral does not monitor, access or use the recordings or transcripts that a meeting host or customer may choose to store with RingCentral, unless they request us to, for example, to provide technical support and where allowed by law.
 
SMS messages
 
  • Content of blocked SMS messages that violate our spam rules.
Category of Personal Data
Examples
RingCentral uses this personal data to:
 
Contact and Account Information
 
 
Name, username, email address, phone number, IP address, and any other identifiers a user provides when accessing or using the Service
Account holders’ usernames and account numbers
Billing name and address for paid Services
Phone number for RC Office, language preference, title, department
 
 
Create a customer account
Provide RingCentral Services
Communicate with a customer
Respond to requests for support
Market to potential customers
 
 
Information about use of non-RC services through integrations or otherwise
 
 
Social media account information, single-sign-on service tokens, Google/Apple/Microsoft sign in tokens
 
 
Create a customer account
Provide RingCentral Services
Communicate with a customer
Respond to requests for support
Market to potential customers
 
 
Payment information
 
 
Billing name, address, and credit card or other payment information
Offering, price and other information about your purchase
 
 
Bill account holders who subscribe to paid offerings
 
 
Inferred or derived data:
 
  • Inferred or derived data may include a summary of information included in recorded content processed by conversational intelligence. Users and participants control the content they provide.
 
Your communications with us:
 
  • Surveys, calls (including recordings), emails and messages, etc.
 
HOW WE USE YOUR PERSONAL INFORMATION
 
We use your personal information for the following purposes: Communicate with you; Verify your identity to prevent fraud in compliance with applicable law; Create your account; Provide you with RingCentral Services including respond to your requests for support; Develop and improve the RingCentral Services; Manage your order and our customer relationship; Market and advertise our Services; Perform surveys; Provide internal training and ensure quality assurance; Improve and optimize your interactions with our teams; Connect you to and optimize your experience using our Website, Apps, and Services; Provide customers dashboards and reports; Conduct fraud and threat analysis and, detect and prevent spam or unlawful or abusive activity or other violations of our Acceptable Use Policy (“AUP”); Monitor performance of our data centers and networks; Conduct analytics to improve RingCentral’s Website, App and Service performance; Personalize your experience with our Websites, Apps and Services; Comply with applicable law including those regulating call detail records; and Perform billing for our Services.
 
We may use artificial intelligence, machine learning, or other similar technology to provide, maintain, support, and improve our Services.
 
Lawful basis for processing personal information (EEA, Switzerland and UK only)
When we collect personal information about you in connection with offering our Website, Apps or Services within the European Economic Area (EEA), Switzerland and the United Kingdom (UK), our lawful basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.
 
We will normally collect personal information from you where we need the personal information to perform a contract with you (e.g., when you order a Service), or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms (e.g., to market and provide our Services). In some cases, we may also have a legal obligation to collect and process the personal information in question (i.e. Service Usage Data) or we may process your personal information where we have your consent to do so. You may withdraw your consent at any time as instructed in the communications or in the Apps or Services, or you contact us as explained below. 
 
 
COOKIES AND SIMILAR TECHNOLOGIES
 
We use cookies and similar tracking technology (collectively, “Cookies”) to collect and use personal information about you. For further information about the types of Cookies we use, the functions they perform, and how you can control Cookies, please see our Cookie Notice.
 
HOW, WHY, AND WHAT PERSONAL INFORMATION WE SHARE WITH THIRD PARTIES
 
We may share and disclose your personal information (as identified in the section What Personal Information We Collect solely for legitimate business or legal purposes as described in this Notice and in accordance with applicable law, with the following third parties:
 
  • RingCentral or any of its worldwide affiliates. A list of our current group companies is available on our public filings
  • Business partners (e.g., resellers and other authorized third party agents) to market or sell our Services;
  • Service providers, contractors, vendors or agents who operate on our behalf to:
    • Operate, deliver, improve and customize our Websites, Apps, and Services;
    • Provide support and technical services;
    • Send marketing and other operational communications related to our Websites, Apps, and Services;
    • Enforce our acceptable use policy;
    • Conduct analytics in order to improve your experience using RingCentral Websites, Apps and Services; and 
    • Provide offers and advertisements to customers based on their interests and interactions with us.
  • Any third parties as part of, or in connection with, an actual or prospective corporate business transaction, such as a sale, merger, acquisition, joint venture, financing, corporate change, reorganization or insolvency, bankruptcy or receivership; 
  • Law enforcement agencies, regulatory or governmental bodies, or other third parties in order to respond to legal process, comply with any legal obligation; protect or defend our rights, interests or property or that of third parties; or prevent or investigate wrongdoing in connection with the Website, Apps or our Services; and/or
  • Other third parties with your consent.
 
HOW WE RESPECT YOUR PRIVACY RIGHTS
 
We provide you with the opportunity to access, review, modify, and delete your personal information that we process.
 
Requests from End Users regarding personal information we process on behalf of our Customers as a Data Processor
 
In general, when processing the content of communications such as voicemails, faxes, recordings etc. in connection with our Services, we do so on behalf of our Customers and in accordance with their instructions as a data processor. This means that if you believe RingCentral may have collected or stored personal information about you on behalf of a RingCentral customer as a data processor or if you wish to access, review, modify or delete any content of your communications, under applicable law or otherwise, you should direct your request to that Customer.
 
Your Additional Privacy Rights as an EEA/UK/Swiss Resident
 
  • Access: You can request more information about the personal information we hold about you. You can request to download a copy of the personal information. 
  • Rectification: If you believe that any personal information we are holding about you is incorrect or incomplete, you can request that we change, correct, or supplement the data. If you are a customer, you can also correct some of this information directly by logging into your Service account. Please contact us as soon as possible if you notice any inaccuracy or incompleteness.
  • Objection: You can let us know that you object to the collection or processing of your personal information for certain purposes.
  • Restriction of Processing: You can ask us to restrict further processing of your personal information. (This just means you can ask us to stop using it for the reasons we have been using it.) This may mean that we have to delete your account.
  • Erasure: You can request that we erase some or all of your personal information from our systems. You can also delete some of this information directly by logging into your Service account, if you are a customer.
  • Portability: You can ask for a downloadable copy of your personal information in a machine-readable format. You can also request that we transmit the data to someone else where it’s technically possible.
  • Withdrawal of Consent: If you have consented to our use of personal information for a specific purpose, you have the right to change your mind at any time. Any such decision will not affect any processing that has already occurred nor will it affect processing of your personal information conducted in reliance of lawful processing grounds other than consent. Withdrawing your consent may mean your access to the Services will be limited or suspended, and your accounts may be terminated, as applicable. Where you withdraw your consent, but we are using your information because we or a third party (e.g. your employer) have a legitimate interest in doing so, or we have different legal basis for using your information (for example, fulfilling a contract with you), we may continue to process your information, subject to your rights to access and control your information.
  • Right to File Complaint: You have the right to lodge a complaint about RingCentral’s practices with respect to your personal information with your supervisory authority (contact details available here: for the EU; for the UK; and for Switzerland).   
  • No Automated Decision Making: We do not undertake decision-making about you based solely on automated processing, including profiling; however, certain features of our Services could be used by our customers for decision-making purposes.
 
Your Additional Privacy Rights as a Resident of Certain U.S. states
 
The rights described in this section apply only if you are a resident of a state within the United States that has an applicable and effective privacy law providing for the below rights. 
 
  • Data portability: You can ask for a downloadable copy of your personal information in a machine-readable format. You can also request that we transmit the data to someone else where it’s technically possible.
  • Knowledge and access: You may have the right to know more about personal information that we have collected and disclosed in the preceding 12 months. You may be able to access, receive details on collection, the purpose of processing, and any sharing that may have occurred.
  • Deletion: You have the right to request RingCentral to delete the personal information we have collected about you under certain circumstances.
  • Non-discrimination for the exercise of your privacy rights: You have the right to not receive discriminatory treatment by RingCentral for the exercise of your privacy rights. 
  • Rectification: If you believe that any personal information we are holding about you is incorrect or incomplete, you can request that we change, correct, or supplement the data. You can also correct some of this information directly by logging into your account, if you are a customer. Please contact us as soon as possible if you notice any inaccuracy or incompleteness.
  • Opt-out of selling or sharing your personal information: You have the right to request RingCentral to stop sharing your personal information for the purposes of cross-context behavioral advertising or targeted advertising. You may opt out of having your cookie identifiers used for this type of sharing by turning on the Global Privacy Control at the browser level. RingCentral does not sell your personal information as may be commonly understood. However, you may opt out of having your personal information shared with certain vendors that we use for providing insights about user interactions with our website and for delivering ads to you.
  • No Automated Decision Making: We do not undertake any decision making about you based solely on automated processing, including profiling; however, certain features of our Services could be used by our customers for decision-making purposes.
 
We will not share your personal information with third parties for the third parties’ direct marketing purposes unless you have agreed to such disclosure.
 
We will verify your request using your name and email. Depending on the nature of your request, we may need additional information to verify your identity. You may authorize an agent to make a request on your behalf to exercise your privacy rights under applicable California privacy laws.
 
If you are a Colorado resident, you may have the right to appeal RingCentral’s denial of an individual rights request.
 
To exercise your rights or to allow your authorized agent to exercise your rights, please submit, or have your authorized agent submit, a ticket through our Data subject access request portal, or contact our Privacy Team at [email protected].
 
 
Unsubscribe from our mailing list
 
You can manage your communication preferences through the following methods:
 
These choices do not apply to service notifications or other required communications that are considered part of certain Apps and Services, which you may receive periodically unless you stop using or cancel the App or Service in accordance with its terms and conditions.
 
 
HOW WE KEEP YOUR PERSONAL INFORMATION SECURED
 
Keeping your information secure is important to us. We have taken appropriate steps designed to reduce the risk that your personal information may be subject to loss, misuse, unauthorized access, disclosure, alteration or destruction.
 
For more information on RingCentral security measures, please visit the Security Trust Center.
 
 
HOW LONG WE RETAIN YOUR PERSONAL INFORMATION
 
We will retain your personal information for no longer than is necessary to fulfill the purposes for which the information was originally collected unless a longer retention period is required or permitted by law, for legal, tax or regulatory reasons, or other legitimate and lawful business purposes.
 
Where we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.
 

INTERNATIONAL DATA TRANSFERS
 
Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. Specifically, information collected in the European Economic Area ("EEA") and the UK, may be transferred to and stored on our servers in the United States and Switzerland, and potentially in other countries where our group companies and third-party service providers and partners operate. These countries may have data protection laws that are different to the laws in your country (and in some cases, may not be as protective).
 
Data Privacy Frameworks (EU-U.S. DPF, UK Extension, Swiss-U.S. DPF)
 
RingCentral Inc. complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. RingCentral has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF.  RingCentral has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/.
 
Data processed and purposes of data processing
 
Please see the relevant sections of this Notice, sections WHAT PERSONAL INFORMATION WE COLLECT  and HOW WE USE YOUR PERSONAL INFORMATION, for information regarding the data categories processed by RingCentral as a controller on our own behalf and the purposes.

As a processor to our customers, RingCentral processes personal data that customers choose to submit to the services as customer-generated content, call detail records, usage data, and account information. The purposes for such processing is the provision, maintenance, support, and improvement of the services. 
 
Type of third parties to which RingCentral discloses personal data and purposes
 
Please see the relevant section of this Notice:  HOW, WHY, AND WHAT PERSONAL INFORMATION WE SHARE WITH THIRD PARTIES for more information regarding the type of third parties to which RingCentral discloses personal data and for what purposes.
 
Independent Recourse Mechanism 
 
If you have any questions, comments or concerns about this Notice, you may contact us at [email protected]. In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF, RingCentral commits to cooperate and comply respectively with the advice of the panel established by the EU data protection authorities (DPAs) and the UK Information Commissioner’s Office (ICO) and the Gibraltar Regulatory Authority (GRA) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) with regard to unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF. Under certain conditions, individuals may invoke binding arbitration through the Data Privacy Framework Panel. For more information, please see Annex I of the EU-U.S. Data Privacy Framework Principles.
 
Enforcement Authority
 
The Federal Trade Commission has jurisdiction over RingCentral’s compliance with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF).
 
Lawful Requests for Personal Information
 
Please see https://www.ringcentral.com/legal/policies/data-request-guidelines.html for information regarding how RingCentral responds to lawful requests by public authorities for RingCentral to disclose personal information. 
 
Individual rights to access and to limit use and disclosure
 
Please see the relevant section in this Notice HOW WE RESPECT YOUR PRIVACY RIGHTS  for information regarding how individuals can exercise their rights to access their personal data and to limit the use and disclosure of their personal data.
 
Liability for Onward Transfers
 
In the context of an onward transfer, RingCentral has responsibility for the processing of personal information it receives under the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF and subsequently transfers to a third party acting as an agent on its behalf.  RingCentral shall remain liable under the EU-U.S. DPF Principles if its agent processes such personal information in a manner inconsistent with the Principles, unless RingCentral proves that it is not responsible for the event giving rise to the damage.
 
Standard Contractual Clauses
 
RingCentral has taken (i) appropriate safeguards, including adherence to the Standard Contractual Clauses adopted by the European Commission for the transfer of your personal information outside the EEA, the UK and Switzerland to RingCentral, and (ii) further technical and organizational measures to ensure that personal information will remain protected in accordance with this Notice and any applicable laws.
 
 
CHILDREN'S PRIVACY
 
RingCentral does not knowingly provide products or services directly to children under the age of 16, or knowingly collect or solicit personal information from or about children under the age of 16 outside of the school offering, which is subject to the Children’s COPPA notice. If you believe that a child under the age of 16 has disclosed personal information to RingCentral outside of the school offering, please contact [email protected].
 
If you have received a meeting invitation for your child from a teacher or school, or for information regarding how RingCentral handles personal data as part of the school offering, please visit: www.ringcentral.com/legal/childrens-privacy-notice-school-parental-notification.
 
 
THIRD-PARTY SITES
 
This Notice does not apply to, nor are we responsible for, the privacy, information or other practices of any third parties, including any third party operating any site or service to which the Website or Apps link including but not limited to social media sites. The inclusion of a link on the Website or Apps does not imply our endorsement of the linked site or service. You should check the privacy notices of those sites before providing your personal information to them.
 
 
BLOGS AND FORUMS
 
Our Website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas is public and may be read, collected, and used by others who access them and may remain on the public forum indefinitely. To request removal of your personal information from our blog or community forum, you can submit a request through our online portal. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. We encourage all users to exercise caution when providing personal information in blogs and community forums.
 
 
UPDATES TO THIS NOTICE
 
We may update this Notice from time to time in response to changing legal, technical, or business developments. If we make changes to our Notice, we will post those changes on this page in addition to updating the "Last Updated" or effective date at the top of this webpage. If we make material changes, we will notify you either by emailing you or by posting a notice of such changes prominently on this page prior to such material changes taking effect.
 

CONTACT US
 
If you have any questions, comments or concerns about this Notice, please e-mail our data protection officer at [email protected]. Or, you can write to us at:
 
RingCentral, Inc.
Attn: RingCentral Chief Privacy Officer
20 Davis Drive,
Belmont, California 94002
USA
The updated RingCentral Privacy Notice goes into effect on 27 October, 2022.
 
RingCentral, Inc. and its worldwide affiliates and subsidiaries (collectively ‘RingCentral’‘us’‘we’‘our’) are committed to protecting your privacy while providing you with a positive experience on our website and in using our products and services.
 
This Privacy Notice (‘Notice’) explains our privacy practices and provides information on how and why we collect, use and share your personal information through our interaction with you in relation to our products and services and when you visit our websites and associated sub-domains (‘Website’), our desktop, IP desk phone and mobile applications (‘Apps’) or use our cloud communications and collaboration solutions (‘Services’). The Notice also describes choices that may be available to you regarding use, access, deletion and correction of your personal information.
 
Additional information on our personal information practices may be provided in supplemental terms and conditions, supplemental privacy statements or notices provided prior to or at the time of data collection.
 
If you have received a meeting invitation for your child from a teacher or school, or for information regarding how RingCentral handles personal data as part of the school offering, please visit: www.ringcentral.com/legal/childrens-privacy-notice-school-parental-notification.
QUICK LINKS
 
We recommend that you read this Notice in full to ensure you are fully informed. However, if you only want to access a particular section of this Notice, you can click on the relevant link below to jump to that section.
HOW WE COLLECT YOUR PERSONAL INFORMATION
  • We collect your personal information when you actively provide it to us through your interactions with us.
  • We may automatically collect personal information from you as you use our Apps and Services or visit our Websites as a user or a participant.
  • We may receive personal information about you from a business or commercial partner or another user of our Apps and Services.
WHAT PERSONAL INFORMATION WE COLLECT
 
Personal Information that you actively provide to us or that we collect from third parties, business partners, other users and service providers
 
Your Contact Information: Name, username, email address, phone number, IP address and any other identifiers a user provides when accessing or using the Service.
 
Your payment information: Billing name, address and credit card or other payment information.
 
Personal information we collect through your interactions with RingCentral, our Websites, Apps and Services as a user or a participant
 
Account information:
  • Account holders’ usernames and account numbers, RingCentral phone number, language preference, title, department.
Information about your use of non-RingCentral Services through integrations with our Websites, Apps and Services or otherwise:
  • Social media account information, single-sign-on service tokens, Google/Apple/Microsoft sign-in tokens.
User content:
  • Files, any content of communication or other information you or another user or participant upload, provide, grant access to or otherwise implement. *Note that users and participants control the content that they provide, and it may include any category of personal information.
Service Usage Data:
  • Internet Protocol (‘IP’) address, MAC address, other device ID (‘UDID’), device type, operating system type and version, client version, type of camera, microphone or speakers, connection type and other related information.
  • User feedback ratings, internal feature usage analytics, usage logs, cookie identifiers.
  • Traffic data about the communications that take place through our platform (such as chat, video conferencing), network monitoring data.
  • Call Detail Records of data records produced by a telephone call or other telecommunications transactions. The record contains various attributes of the call, such as time, duration, completion status, source number and destination number.
  • Fraud data such as blacklist history and security logs.
  • Metadata such as session logs and join and leave time of participants.
  • Log data including IP address, Internet Service Provider (‘ISP’), browser type, referring/exit pages, operating system, date/time stamp and/or clickstream data.
  • Publicly available data from End User accounts.
Geolocation information:
  • Information about where you are located when using the Services.
Recordings:
  • A user hosting a phone or video conferencing meeting may choose to record the session, and if so, the host is responsible for obtaining any required consent from you. RingCentral helps hosts obtain consent from other users by providing visual and audio cues to alert users of a recording.
  • As with all user content, recordings may contain personal data and may be stored with RingCentral at the request of the meeting host. A meeting host may choose to store a recording of a meeting on the host’s local storage device, not with RingCentral. When a host chooses to do that, RingCentral does not have any control over the recording. Transcripts, which may also contain personal data, are treated the same way as recordings.
  • RingCentral does not monitor, access or use the recordings or transcripts that a meeting host or customer may choose to store with RingCentral, unless they request us to, for example, to provide technical support and where allowed by law.
SMS messages:
  • Content of blocked SMS messages that violate our spam rules.
HOW WE USE YOUR PERSONAL INFORMATION
 
We use your personal information for the following purposes: Communicate with you; Create your account; Provide you with RingCentral Services including responding to your requests for support; Manage your order and our customer relationship; Market our Services; Connect you to and optimise your experience using our Website, Apps and Services; Provide customers dashboards and reports; Conduct fraud and threat analysis and detect and prevent spam or unlawful or abusive activity or other violations of our Acceptable Use Policy (‘AUP’); Monitor performance of our data centres and networks; Conduct analytics to improve RingCentral’s Website, App and Service performance; Personalise your experience with our Websites, Apps and Services; Comply with applicable law including those regulating call detail records; and Perform billing for our Services.
 
Lawful basis for processing personal information (EEA, Switzerland and UK only)
 
When we collect personal information about you in connection with offering our Website, Apps or Services within the European Economic Area (EEA), Switzerland and the United Kingdom (UK), our lawful basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.
 
We will normally collect personal information from you where we need the personal information to perform a contract with you (e.g. when you order a Service), or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms (e.g. to market and provide our Services). In some cases, we may also have a legal obligation to collect and process the personal information in question (i.e. Service Usage Data) or we may process your personal information where we have your consent to do so. You may withdraw your consent at any time as instructed in the communications or in the Apps or Services, or you can contact us as explained below.
COOKIES AND OTHER SIMILAR TECHNOLOGIES
 
Our Website and Apps use technologies called ‘cookies’ and other tracking technologies such as software development kits (‘SDKs’) to collect certain information. A cookie is a piece of computer code that your internet browser is given when you access the Website. Our cookies help provide additional functionality to the Website, track the traffic patterns for our Website and study how our users use and interact with the Website and Services. For instance, our Website may set a cookie on your browser that allows you to access the Website without needing to remember and then enter a password more than once during a visit to the Website. If available, please refer to your web browser’s instruction guide or help section for information on how to receive notification when you are receiving a new cookie and how to turn cookies off. An SDK functions like a cookie, but in mobile applications. We recommend that you leave cookies and SDKs turned on because they allow you to better take advantage of some of our Services and allow us to improve our Services.
 
First-party cookies
  • Strictly Necessary cookies: These cookies are necessary for the website to function and cannot be switched off in our systems. They are often set in response to actions made by you, which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms.
  • Functional cookies: These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we have added to our pages.
  • Performance cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.
  • Targeting cookies: These cookies may be set through our site and may be used to build a profile of your interests and show you relevant adverts on other sites.
Third-party cookies
  • In addition to our own cookies, we may also use various third-party cookies to report usage statistics of the Service, deliver advertisements on and through the Service and so on. These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites.
What are your choices regarding cookies?
 
Cookie Preferences on RingCentral websites: Our cookies allow you to take advantage of some essential and useful features. Blocking some types of cookies may impact your experience of our sites. You can change your cookie preferences at any time by clicking ‘Cookie Preferences’ in the footer of the RingCentral websites.
 
Browser settings: You can also manage browser cookies through your browser settings. The ‘Help’ feature on most browsers will tell you how to remove cookies from your device, prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, how to disable cookies and when cookies will expire. Check the support site for your browser to understand privacy settings available to you. If you block or reject some of our cookies through your browser’s settings, you might not be able to use certain offerings that require you to sign in to an account and some features and services may not work. You might also have to manually adjust your preferences or settings every time you visit our websites.
HOW, WHY AND WHAT PERSONAL INFORMATION WE SHARE WITH THIRD PARTIES
 
We will not rent or sell your personal information. We may share and disclose your personal information (as identified above [add link to section]), solely for legitimate business or legal purposes as described in this Notice and in accordance with applicable law, with the following third parties:
  • RingCentral or any of its worldwide affiliates. A list of our current group companies is available here https://www.ringcentral.com/gb/en/whyringcentral/contactus.html;
  • Business partners (e.g. resellers and other authorised third-party agents) to market or sell our Services;
  • Service providers, contractors, vendors or agents who operate on our behalf to:
    • Operate, deliver, improve and customise our Websites, Apps and Services;
    • Provide support and technical services;
    • Send marketing and other operational communications related to our Websites, Apps and Services;
    • Enforce our acceptable use policy;
    • Conduct analytics in order to improve your experience while using RingCentral Websites, Apps and Services; and
    • Provide offers and advertisements to customers based on their interests and interactions with us.
  • Any third parties as part of, or in connection with, an actual or prospective corporate business transaction, such as a sale, merger, acquisition, joint venture, financing, corporate change, reorganisation or insolvency, bankruptcy or receivership;
  • Law enforcement agencies, regulatory or governmental bodies or other third parties in order to respond to legal process, comply with any legal obligation; protect or defend our rights, interests or property or that of third parties; or prevent or investigate wrongdoing in connection with the Website, Apps or our Services; and/or
  • Other third parties with your consent.
HOW WE RESPECT YOUR PRIVACY RIGHTS
 
We provide you with the opportunity to access, review, modify and delete your personal information that we process.
 
Requests from End Users regarding personal information we process on behalf of our Customers as a Data Processor
 
In general, when processing the content of communications such as voicemails, faxes, recordings, etc. in connection with our Services, we do so on behalf of our Customers and in accordance with their instructions as a data processor. This means that if you believe RingCentral may have collected or stored personal information about you on behalf of a RingCentral customer as a data processor or if you wish to access, review, modify or delete any content of your communications, under applicable law or otherwise, you should direct your request to that Customer.
 
Your Additional Privacy Rights as an EEA/UK/Swiss Resident
  • Access: You can request more information about the personal information we hold about you. You can request a copy of the personal information. 
  • Rectification: If you believe that any personal information we are holding about you is incorrect or incomplete, you can request that we correct or supplement the data. You can also correct some of this information directly by logging in to your Service account if you are a customer. Please contact us as soon as possible if you notice any inaccuracy or incompleteness.
  • Objection: You can let us know that you object to the collection or use of your personal information for certain purposes.
  • Erasure: You can request that we erase some or all of your personal information from our systems. You can also delete some of this information directly by logging in to your Service account if you are a customer.
  • Restriction of Processing: You can ask us to restrict further processing of your personal information. (This just means you can ask us to stop using it for what we have been using it for.) This may mean that we have to delete your account.
  • Portability: You can ask for a copy of your personal information in a machine-readable format. You can also request that we transmit the data to someone else where it’s technically possible.
  • Withdrawal of Consent: If you have consented to our use of personal information for a specific purpose, you have the right to change your mind at any time. Any such decision will not affect any processing that has already occurred, nor will it affect processing of your personal information conducted in reliance of lawful processing grounds other than consent. Withdrawing your consent may mean your access to the Services will be limited or suspended and your accounts may be terminated, as applicable. Where you withdraw your consent, but we are using your information because we or a third party (e.g. your employer) have a legitimate interest in doing so, or we have a different legal basis for using your information (for example, fulfilling a contract with you), we may continue to process your information, subject to your rights to access and control your information.
  • Right to File Complaint: You have the right to lodge a complaint about RingCentral’s practices with respect to your personal information with the supervisory authority of an EU Member State (https://edpb.europa.eu/about-edpb/about-edpb/members_en#member-es)
  • No Automated Decision-Making: We do not use any decision-making based solely on automated processing, including profiling.
Your additional privacy rights as a California resident
  • Data portability: You can ask for a copy of your personal information in a machine-readable format. You can also request that we transmit the data to someone else where it’s technically possible.
  • Knowledge and access: You may have the right to know more about personal information that we have collected and disclosed in the preceding 12 months.
  • Deletion: You have the right to request RingCentral to delete the personal information we have collected about you.
  • Non-discrimination for the exercise of your privacy rights: You have the right to not receive discriminatory treatment by RingCentral for the exercise of your privacy rights.
We will not share your personal information with third parties for the third parties’ direct marketing purposes if you have exercised an option to opt out of such information-sharing.
 
We will verify your request using your name and email. Depending on the nature of your request, we may need additional information to verify your identity. You may authorise an agent to make a request on your behalf to exercise your privacy rights under applicable California privacy laws.
 
To exercise your rights or to allow your authorised agent to exercise your rights, please submit, or have your authorised agent submit, a ticket through our online portal, or contact our Privacy Team at [email protected].
 
Unsubscribe from our mailing list
You can manage your communication preferences through the following methods:
These choices do not apply to service notifications or other required communications that are considered part of certain Apps and Services, which you may receive periodically unless you stop using or cancel the App or Service in accordance with its terms and conditions.
HOW WE KEEP YOUR PERSONAL INFORMATION SECURED
 
Keeping your information secure is important to us. Like all businesses, we cannot guarantee the security of the personal information we collect and process in connection with our Websites, Apps and Services. We have, however, taken certain steps designed to reduce the risk that your personal information will be subject to loss, misuse, unauthorised access, disclosure, alteration or destruction. RingCentral has no control over or responsibility for the security or privacy policies or practices of other sites on the Internet you might visit, interact with or from which you might buy products or services, even if you visit them using links from our Website.
HOW LONG WE RETAIN YOUR PERSONAL INFORMATION
 
We will retain your personal information for no longer than is necessary to fulfil the purposes for which the information was originally collected unless a longer retention period is required or permitted by law, for legal, tax or regulatory reasons or other legitimate and lawful business purposes.
 
Where we have no ongoing, legitimate business need to process your personal information, we will either delete or anonymise it.
INTERNATIONAL DATA TRANSFERS
 
Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. Specifically, information collected outside the United States, including in the European Economic Area (‘EEA’) and the UK, may be transferred to and stored on our servers in the United States, Switzerland and Netherlands and potentially in other countries where our group companies and third-party service providers and partners operate. These countries may have data protection laws that are different to the laws in your country (and in some cases, may not be as protective).
 
RingCentral has taken (i) appropriate safeguards, including adherence to standard contractual clauses adopted by the European Commission for the transfer of your personal information outside the EEA, the UK and Switzerland to RingCentral, its Affiliates and any Sub-processors and (ii) further technical and organisational measures to ensure that personal information will remain protected in accordance with this Notice and any applicable laws.
CHILDREN’S PRIVACY
 
RingCentral does not knowingly provide products or services directly to children under the age of 16, or knowingly collect or solicit personal information from or about children under the age of 16 outside of the school offering. If you believe that a child under the age of 16 has disclosed personal information to RingCentral outside of the school offering, please contact [email protected]
THIRD-PARTY SITES
 
This Notice does not apply to, nor are we responsible for, the privacy, information or other practices of any third parties, including any third party operating any site or service to which the Website or Apps link, including but not limited to social media sites. The inclusion of a link on the Website or Apps does not imply our endorsement of the linked site or service. You should check the privacy notices of those sites before providing your personal information to them.
BLOGS AND FORUMS
 
Our Website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas is public and may be read, collected and used by others who access them and may remain on the public forum indefinitely. To request the removal of your personal information from our blog or community forum, you can submit a request through our online portal. In some cases, we may not be able to remove your personal information, in which case, we will let you know if we are unable to do so and why. We encourage all users to exercise caution when providing personal information in blogs and community forums.
UPDATES TO THIS NOTICE
 
We may update this Notice from time to time in response to changing legal, technical or business developments. If we make non-material changes to our Notice, we will post those changes on this page in addition to updating the ‘Last Updated’ or effective date at the top of this webpage. If we make material changes, we will notify you more directly, for example by emailing you prior to such material changes taking effect.
CONTACT US
 
If you have any questions, comments or concerns about this Notice, please email our data protection officer at [email protected]. Or, you can write to us at:
 
RingCentral, Inc.
Attn: RingCentral Chief Privacy Officer
20 Davis Drive,
Belmont, California 94002
USA
El aviso de privacidad de RingCentral actualizado entra en vigor el 27 de octubre de 2022
 
RingCentral, Inc. y sus afiliados y subsidiarios en todo el mundo (colectivamente «RingCentral»«nos»«nosotros»«nuestro») se comprometen a proteger su privacidad al mismo tiempo que le proporcionan una experiencia positiva en nuestro sitio web y utilizando nuestros productos y servicios.
 
Este aviso de privacidad («Aviso») explica nuestras prácticas de privacidad y proporciona información sobre cómo y por qué recopilamos, utilizamos y compartimos su información personal a través de nuestra interacción con usted en relación con nuestros productos y servicios y cuando visita nuestros sitios web, y subdominios asociados («Sitio web»), nuestro escritorio, teléfono de escritorio IP y aplicaciones móviles («Aplicaciones») o utiliza nuestras soluciones de colaboración y comunicación en la nube («Servicios»). El aviso describe también las opciones que pueden estar a su disposición en relación con el uso, acceso, eliminación y corrección de su información personal.
 
Se puede proporcionar información adicional sobre nuestras prácticas de información personal en términos y condiciones adicionales, declaraciones de privacidad adicionales, o avisos proporcionados antes o en el momento de la recopilación de datos.
 
Si ha recibido una invitación de reunión para su hijo de su profesor o colegio, o para obtener información sobre cómo RingCentral trata los datos personales como parte de la oferta escolar, visite: www.ringcentral.com/legal/childrens-privacy-notice-school-parental-notification.
ENLACES RÁPIDOS
 
Le recomendamos que lea este aviso en su totalidad para asegurarse que está bien informado. Sin embargo, si solo quiere acceder a una sección concreta de este aviso, puede hacer clic en un enlace correspondiente antes de ir a esa sección.
CÓMO RECOPILAMOS SU INFORMACIÓN PERSONAL
  • Recopilamos su información personal cuando nos la proporciona activamente a través de sus interacciones con nosotros.
  • Podemos recopilar automáticamente su información personal cuando utiliza nuestros servicios y aplicaciones o visita nuestro sitio web como usuario o participante.
  • Podemos recibir información personal sobre usted de un socio comercial o empresarial o de otro usuario de nuestras aplicaciones y servicios.
QUÉ INFORMACIÓN PERSONAL RECOPILAMOS
 
La información personal que nos proporciona activamente o recopilamos de terceros, socios empresariales, otros usuarios y proveedores de servicio.
 
Su información de contacto: nombre, nombre de usuario, dirección de correo electrónico, número de teléfono, dirección IP, y cualquier otro identificador que un usuario proporciona cuando accede o utiliza el servicio.
 
Sus datos de pago: nombre de facturación, dirección y tarjeta de crédito u otros datos de pago.
 
Información personal que recopilamos a través de sus interacciones con RingCentral, nuestros sitios web, aplicaciones y servicios como usuario o participante
 
Información de cuenta:
  • Nombres de usuario y números de cuenta de los titulares, número de teléfono de RingCentral, preferencia de idioma, cargo, departamento.
Información sobre el uso hace de los servicios que no son de RingCentral a través de interacciones con nuestros sitios web, aplicaciones y servicios o de otro modo:
  • Información de cuentas de redes sociales, tokens de servicio de inicio de sesión único, tokens de inicio de sesión de Google/Apple/Microsoft.
Contenido de usuario:
  • Archivos, cualquier contenido de comunicación u otra información que usted u otro usuario o participante cargue, proporcione, conceda acceso o implemente de otro modo. * Tenga en cuenta que los usuarios y participantes controlan el contenido que proporcionan y pueden incluir cualquier categoría de información personal.
Datos de uso del servicio:
  • Dirección de protocolo de Internet («IP »), dirección MAC, otro ID de dispositivo («UDID»), tipo de dispositivo, tipo y versión del sistema operativo, versión del cliente, tipo de cámara, micrófono o altavoces, tipo de conexión y otra información relacionada.
  • Clasificaciones de comentarios del usuario, análisis de uso de funciones internas, registros de uso, identificadores de cookies.
  • Datos de tráfico sobre las comunicaciones que tienen lugar a través de nuestra plataforma (como chat, videoconferencias), datos de supervisión de red.
  • Registros de detalles de llamadas de los registros de datos producidos por una llamada de teléfono u otras transacciones de telecomunicaciones. El registro contiene varios atributos de la llamada, como tiempo, duración, estado de finalización, número de origen y número de destino.
  • Datos de fraude, como historial de lista negra y registros de seguridad.
  • Metadatos como registros de sesión y hora de entrada y salida de los participantes.
  • Datos de registro que incluyen dirección IP, proveedor de servicios de Internet («ISP»), tipo de navegador, páginas de salida/referencia, sistema operativo, marcas de tiempo/fecha y datos de analíticas de clics.
  • Datos disponibles públicamente de cuentas de usuario final.
Información de geolocalización:
  • Información sobre dónde está cuando utiliza los servicios.
Grabaciones:
  • Un usuario que organiza una reunión por teléfono o por videoconferencia puede optar por grabar la sesión y, en ese caso, el host es responsable de obtener su consentimiento, si es necesario. RingCentral ayuda a los hosts a obtener el consentimiento de otros usuarios proporcionando señales sonoras y visuales para alertar a los usuarios de una grabación.
  • Al igual que todo el contenido del usuario, las grabaciones pueden contener datos personales y pueden almacenarse en RingCentral a petición del host de la reunión. Un anfitrión de la reunión puede elegir almacenar una grabación de una reunión en el dispositivo de almacenamiento local del host, no en RingCentral. Cuando un host decide hacerlo, RingCentral no tiene ningún control sobre la grabación. Las transcripciones, que también pueden contener datos personales, se tratan de la misma forma que las grabaciones.
  • RingCentral no supervisa, utiliza ni accede a las grabaciones o transcripciones que un host de reuniones o cliente pueda elegir almacenar en RingCentral, a menos que nos lo solicite, por ejemplo, para proporcionar asistencia técnica y cuando la ley lo permita.
Mensajes SMS:
  • Contenido de mensajes SMS bloqueados que infringen nuestras normas de no deseados.
CÓMO UTILIZAMOS SU INFORMACIÓN PERSONAL
 
Utilizamos su información personal para los siguientes propósitos: Comunicarnos con usted, crear su cuenta, proporcionarle servicios de RingCentral incluidos responder a sus solicitudes para asistencia; gestionar su pedido y nuestra relación con el cliente, comercializar nuestros servicios, conectarle y optimizar su experiencia al usar nuestro sitio web, aplicaciones y servicios; proporcionar a los clientes paneles e informes, llevar a cabo análisis de fraudes y amenazas y detectar y prevenir no deseados o actividad ilegal o abusiva u otras violaciones de nuestra política de uso aceptable («AUP»); supervisar el rendimiento de nuestro centro de datos y redes, llevar a cabo análisis para mejorar el rendimiento del sitio web, la aplicación y el servicio de RingCentral; personalizar su experiencia con nuestros sitios web, aplicaciones y servicios; cumplir con la legislación aplicable, incluida la que regula registros de detalles de llamadas y realiza la facturación de nuestros servicios.
 
Base legal para el tratamiento de la información personal (solo EEE, Suiza y Reino Unido)
 
Cuando recopilamos información personal sobre usted en relación con la oferta de nuestro sitio web, aplicaciones o servicios dentro del Espacio Económico Europeo (EEE), Suiza y Reino Unido (RU), nuestra base legal para recopilar y utilizar la información personal descrita anteriormente dependerá de la información personal en cuestión y del contexto especificado en el que la recopilamos.
 
Normalmente recopilaremos su información personal cuando la necesitemos para ejecutar un contrato con usted (p. ej., cuando solicite un servicio), o cuando el procesamiento sea en nuestro interés legítimo y no sea vea anulado por sus intereses de protección de datos o sus derechos y libertades fundamentales (p. ej., para comercializar y prestar nuestros servicios). En algunos casos, también podemos tener una obligación legal de recopilar y procesar la información personal en cuestión (es decir, datos de uso del servicio) o podemos procesar su información personal donde tenemos su consentimiento para hacerlo. Puede retirar su permiso en cualquier momento, como se indica en las comunicaciones o en las aplicaciones o servicios, o ponerse en contacto con nosotros como se explica a continuación.
COOKIES Y OTRAS TECNOLOGÍAS SIMILARES
 
Nuestro sitio web y aplicaciones utilizan tecnologías denominadas «cookies» y también otras tecnologías de seguimiento, como kits de desarrollo de software («SDK») para recopilar determinada información. Una cookie es un fragmento de código informático que su navegador de Internet recibe cuando accede al sitio web. Nuestras cookies ayudan a proporcionar funcionales adicionales al sitio web, a realizar un seguimiento de los patrones de tráfico de nuestro sitio web y a estudiar cómo nuestros usuarios utilizan e interactúan con el sitio web y los servicios. Por ejemplo, nuestro sitio web puede establecer una cookie en su navegador que le permita acceder al sitio web sin necesidad de recordar e introducir una contraseña más de una vez durante una visita al sitio web. Si está disponible, consulte la guía de instrucciones o la sección de ayuda para obtener información sobre cómo recibir una notificación cuando se recibe una nueva cookie y cómo deshabilitar las cookies. Un SDK funciona como una cookie, pero en aplicaciones móviles. Le recomendamos que deje las cookies y los SDK habilitados porque le permiten aprovechar mejor algunos de los servicios y nos permiten mejorar nuestros servicios.
 
Cookies de origen
  • Cookies estrictamente necesarias: estas cookies son necesarias para el funcionamiento del sitio web y no pueden ser deshabilitadas en nuestros sistemas. A menudo se establecen en respuesta a acciones realizadas por usted, que equivalen a una solicitud de servicios, como la configuración de sus preferencias de privacidad, el inicio de sesión o la cumplimentación de formularios.
  • Cookies funcionales: estas cookies permiten que el sitio web proporcione una mejor funcionalidad y personalización. Pueden establecerse por nosotros o por proveedores de terceros cuyos servicios hemos añadido a nuestras páginas.
  • Cookies de rendimiento: estas cookies nos permiten contar visitas y fuentes de tráfico para poder medir y mejorar el rendimiento de nuestro sitio. Nos ayudan a saber qué páginas son las más y las menos populares y a ver cómo se mueven los visitantes por el sitio.
  • Cookies de personalización: estas cookies se pueden establecer a través de nuestro sitio y se pueden utilizar para crear un perfil de sus intereses y mostrarle anuncios relevantes en otros sitios.
Cookies de terceros
  • Además de nuestras propias cookies, también podemos utilizar varias cookies de terceros para informar de las estadísticas de uso del servicio, enviar anuncios en y a través del servicio, etc. Estas cookies se pueden establecer a través de nuestro sitio por nuestros socios publicitarios. Estas empresas pueden utilizarlas para crear un perfil de sus intereses y mostrarle anuncios relevantes en otros sitios.
¿Cuáles son sus opciones con respecto a las cookies?
 
Preferencias de cookies en sitios web de RingCentral: nuestras cookies le permiten aprovechar algunas funciones esenciales y útiles. El bloqueo de algunos tipos de cookies puede afectar a su experiencia en nuestros sitios. Puede cambiar sus preferencias de cookies en cualquier momento haciendo clic en «Preferencias de cookies» en el pie de página de los sitios web de RingCentral.
 
Configuración del navegador: también puede gestionar cookies del navegador a través de la configuración del mismo. La función «Ayuda» de la mayoría de los navegadores le indicará cómo eliminar las cookies de su dispositivo, cómo impedir que su navegador acepte nuevas cookies, cómo hacer que el navegador notifique cuando reciba una nueva cookie, cómo deshabilitar cookies y cuando expirarán. Consulte el sitio de asistencia de su navegador para comprender la configuración de privacidad disponible. Si bloquea o rechaza algunas de nuestras cookies a través de la configuración de su navegador, es posible que no pueda utilizar ciertas ofertas que requieren que inicie sesión en una cuenta y que algunas características y servicios no funcionen. También es posible que tenga que ajustar manualmente sus preferencias o configuraciones cada vez que visite nuestros sitios web.
CÓMO, POR QUÉ Y QUÉ INFORMACIÓN PERSONAL COMPARTIMOS CON TERCEROS
 
No alquilaremos ni venderemos su información personal. Podemos compartir y divulgar su información personal (como se ha identificado anteriormente [añadir enlace a la sección]), únicamente para fines comerciales o legales legítimos, tal y como se describe en este aviso y en conformidad con la ley aplicable, con los siguientes terceros:
  • RingCentral o cualquiera de sus filiales en todo el mundo. La lista de nuestras empresas actuales del grupo está disponible aquí https://www.ringcentral.com/gb/en/whyringcentral/contactus.html;
  • Socios empresariales (p.ej., distribuidores y otros agentes de terceros autorizados) para comercializar o vender nuestros servicios;
  • Proveedores de servicios, contratistas, vendedores o agentes que operan en nuestro nombre para:
    • Operar, enviar mejorar y personalizar nuestros sitios web, aplicaciones y servicios;
    • Proporcionar asistencia y servicios técnicos;
    • Enviar comunicaciones de marketing y otras comunicaciones relacionadas con nuestros sitios web, aplicaciones y servicios;
    • Aplicar nuestra política de uso aceptable;
    • Realizar análisis con el fin de mejorar su experiencia al utilizar sitios web, aplicaciones y servicios de RingCentral; y
    • Proporcionar ofertas y anuncios a los clientes en función de sus intereses e interacciones con nosotros.
  • Cualquier tercero como parte de, o en relación con, una transacción comercial corporativa real o futura, como una venta, fusión, adquisición, empresa conjunta, financiación, cambio corporativo, reorganización o insolvencia, quiebra o suspensión de pagos;
  • Agencias de aplicación del derecho, organismos gubernamentales o reguladores, u otros terceros con el fin de responder a un proceso legal, cumplir con cualquier obligación legal, proteger o defender nuestros derechos, intereses o propiedades o los de terceros, o evitar o investigar delitos en relación con el sitio web, aplicaciones o nuestros servicios; y
  • Otros terceros con su consentimiento.
CÓMO RESPETAMOS SUS DERECHOS DE PRIVACIDAD
 
Le ofrecemos la posibilidad de acceder, revisar, modificar y eliminar la información personal que procesamos.
 
Solicitudes de los usuarios finales con respeto a la información personal que procesamos en nombre de nuestros clientes como procesador de datos
 
En general, cuando procesamos el contenido de las comunicaciones, como buzón de voz, faxes, grabaciones, etc. en relación con nuestros servicios, lo hacemos en nombre de nuestros clientes y en conformidad con sus instrucciones como procesador de datos. Esto significa que si cree que RingCentral puede haber recopilado o almacenado información personal sobre usted en nombre de un cliente de RingCentral como procesador de datos o si desea acceder, revisar, modificar o eliminar cualquier contenido de sus comunicaciones, bajo la ley aplicable o de otro modo, deberá dirigir su petición a dicho cliente.
 
Sus derechos de privacidad adicionales como residente en el EEE/Reino Unido/Suiza
  • Acceso: puede solicitar más datos acerca de la información personal que tenemos sobre usted. Puede solicitar una copia de la información personal. 
  • Rectificación: si cree que cualquier información personal que tenemos sobre usted es incorrecta o incompleta, puede solicitar que corrijamos o completemos los datos. También puede corregir parte de esta información directamente iniciando sesión en su cuenta de servicio, si es cliente. Contacte con nosotros lo antes posible si detecta alguna inexactitud o información incompleta.
  • Objeción: puede hacernos saber que se opone a la recopilación o el uso de su información personal para determinados fines.
  • Borrado: puede solicitar que eliminemos parte o toda su información personal de nuestros sistemas. También puede eliminar parte de esta información directamente iniciando sesión en su cuenta de servicio, si es cliente.
  • Restricción del tratamiento: puede solicitarnos que restrinjamos el tratamiento posterior de su información personal. (Esto solo significa que puede pedirnos que dejemos de usarla para lo que la hemos estado usando). Esto puede significar que tengamos que eliminar su cuenta.
  • Portabilidad: puede solicitar una copia de su información personal en un formato legible por máquina. También puede solicitar que transmitamos los datos a otra persona cuando sea técnicamente posible.
  • Retirada del consentimiento: si ha dado su consentimiento para que utilicemos la información personal para un fin específico, tiene derecho de cambiar de idea en cualquier momento. Cualquier decisión de este tipo no afectará a ningún tratamiento que ya se haya producido ni afectará al tratamiento de su información personal realizado en base a motivos legales de tratamiento distintos del consentimiento. Retirar su consentimiento puede significar que su acceso a los servicios será limitado o suspendido, y sus cuentas pueden cancelarse, según proceda. Si retira su consentimiento, pero utilizamos información porque nosotros o un tercero (p.ej. su jefe) tenemos un interés legítimo en hacerlo, o tenemos otra base legal para utilizar su información (por ejemplo, el cumplimiento de un contrato con usted), podemos seguir procesando su información, sujeta a sus derechos de acceder y control de su información.
  • Derecho a presentar una reclamación: tiene derecho a presentar una reclamación sobre las prácticas de RingCentral con respecto a su información personal ante la autoridad de supervisión de un Estado miembro de la UE (https://edpb.europa.eu/about-edpb/about-edpb/members_en#member-es)
  • No hay toma de decisiones automatizada: no utilizamos ninguna toma de decisiones basada únicamente en el tratamiento automatizado, incluida la elaboración de perfiles.
Sus derechos de privacidad adicionales como residente en California
  • Portabilidad de datos: puede solicitar una copia de su información personal en un formato legible por máquina. También puede solicitar que transmitamos los datos a otra persona cuando sea técnicamente posible.
  • Conocimiento y acceso: puede tener derecho a saber más sobre la información personal que hemos recopilado y divulgado en los doce meses anteriores.
  • Eliminación: tiene derecho a solicitar a RingCentral que suprima la información personal que hemos recopilado sobre usted.
  • No discriminación por el ejercicio de sus derechos de privacidad: tiene derecho a no recibir un trato discriminatorio por parte de RingCentral por el ejercicio de sus derechos de privacidad.
No compartiremos su información personal con terceros para fines de marketing si ha ejercido la opción de no compartir dicha información.
 
Verificamos su petición con su nombre y correo electrónico. Dependiendo de la naturaleza de su petición, podemos necesitar información adicional para verificar su identidad. Puede autorizar a un agente a realizar una petición en su nombre para ejercer sus derechos de privacidad bajo las leyes de privacidad aplicables en California.
 
Para ejercer sus derechos o para permitir que su agente autorizado ejerza sus derechos, envíe o haga que su agente autorizado envíe, un ticket a través de nuestro portal en línea, o contacte con nuestro equipo de privacidad en [email protected].
 
Cancele su suscripción de nuestra lista de correo
 
Puede gestionar sus preferencias de comunicación mediante los siguientes métodos:
Estas opciones no son aplicables a las notificaciones de servicios u otras comunicaciones requeridas que se consideran parte de determinados servicios y aplicaciones, las cuales puede recibir periódicamente a menos que deje de usar o que cancele el servicio o la aplicación de conformidad con sus términos y condiciones.
CÓMO PROTEGEMOS SU INFORMACIÓN PERSONAL
 
Mantener su información segura es importante para nosotros. Como todas las empresas, no podemos garantizar la seguridad de la información personal que recopilamos y procesamos en relación con nuestros sitios web, aplicaciones y servicios. Sin embargo, hemos tomado ciertas medidas diseñadas para reducir el riesgo de que su información personal sea objeto de pérdida, mal uso, acceso no autorizado, divulgación o destrucción. RingCentral no tiene ningún control ni responsabilidad sobre las políticas o prácticas de seguridad o privacidad de otros sitios de Internet que pueda visitar, con lo que pueda interactuar, o en los que pueda comprar productos o servicios, incluso si los visita mediante enlaces desde nuestro sitio web.
CUÁNTO TIEMPO CONSERVAMOS SU INFORMACIÓN PERSONAL
 
Conservaremos su información personal solo durante el tiempo que sea necesario para cumplir los fines para los que se recopiló originalmente la información, a menos que la ley exija o permita un periodo de conservación más largo, por motivos legales, fiscales o reglamentarios, o por otros fines comerciales legítimos y legales.
 
Cuando no tengamos ninguna necesidad comercial legítima de procesar su información personal, la eliminaremos o la haremos anónima.
TRANSFERENCIAS DE DATOS INTERNACIONALES
 
Su información personal puede transferirse y procesarse en países distintos al de su residencia. En concreto, la información recopilada fuera de Estados Unidos, incluido el Espacio Económico Europeo («EEE») y Reino Unido, pueden transferirse y almacenarse en nuestros servidores de Estados Unidos, Suiza y Países Bajos, y potencialmente en otros países en los que operan las empresas de nuestro grupo y terceros proveedores de servicios y socios. Estos países pueden tener leyes de protección de datos diferentes a las leyes de su país (y, en algunos casos, pueden no ser tan protectoras).
 
RingCentral ha tomado (i) las medidas de seguridad adecuadas, incluida la adhesión a las cláusulas contractuales estándar adoptadas por la Comisión Europea para la transferencia de su información personal fuera del EEE, RU y Suiza a RingCentral, sus filiales y cualquier subprocesador y (ii) otras medidas técnicas y organizativas para garantizar que la información personal permanecerá protegida de acuerdo a este aviso y cualquier ley aplicable.
PRIVACIDAD INFANTIL
 
RingCentral no proporciona intencionadamente productos o servicios directamente a menores de 16 años, ni recopila o solicita intencionadamente información personal de o sobre menores de 16 años fuera de la oferta escolar. Si cree que un menor de 16 años ha revelado información personal a RingCentral fuera de la oferta escolar, contacte con [email protected].
SITIOS DE TERCEROS
 
Este aviso no se aplica ni somos responsables de la privacidad, información u otras prácticas de terceros, incluido cualquier tercero que opere en cualquier sitio o servicio al que el sitio web o las aplicaciones se vinculan, incluidos, pero no limitado a los sitios de redes sociales. La inclusión de un enlace en las aplicaciones o en el sitio web no implica nuestra aprobación del sitio o servicio vinculado. Debe comprobar los avisos de privacidad de esos sitios antes de proporcionarles su información personal.
BLOGS Y FOROS
 
Nuestro sitio web ofrece blogs o foros comunitarios accesible al público. Debe ser consciente de que cualquier información que proporcione en estas áreas es pública y se puede leer, recopilar y usar por otras personas que accedan a ellas y puede permanecer en el foro público indefinidamente. Para solicitar que eliminen su información personal de nuestro blog o foro comunitario, puede enviar una solicitud a través de nuestro portal en línea. En algunos casos, es posible que no podamos eliminar su información personal, en cuyo caso le informaremos si no podemos y el motivo. Animamos a todos los usuarios a tener cuidado cuando proporcionan información personal en blogs y foros comunitarios.
ACTUALIZACIONES DE ESTE AVISO
 
Es posible que actualicemos este aviso de vez en cuando en respuesta a los cambios legales, técnicos o desarrollos empresariales. Si realizamos cambios no sustanciales en nuestro aviso, publicaremos dichos cambios en esta página, además de actualizar «la última actualización» o la fecha de entrada en vigor en la parte superior de esta página web. Si realizamos cambios sustanciales, se lo notificaremos directamente, por ejemplo, enviándole un correo electrónico antes de que dichos cambios entren en vigor.
CONTÁCTENOS
 
Si tiene cualquier pregunta, comentario o duda sobre este aviso, envíe un correo electrónico a nuestro responsable de protección de datos a [email protected]. O bien, puede escribirnos a:
 
RingCentral, Inc.
A la atención del director de privacidad de RingCentral
20 Davis Drive,
Belmont, California 94002
EE. UU.