RingCentral Professional

Outlook® Integration

Install the RingCentral Softphone for complete integration with Microsoft Office® and Microsoft Outlook.

Feature benefits:

Consolidate voice and fax messages directly into Outlook

  • Share information by forwarding message attachments by email to clients or employees.
  • RingOut, a click-to-call feature, allows you to call numbers from your Outlook contact list, email signatures, Web pages, or documents.

Send faxes directly from any Microsoft Windows® application

  • Simply choose RingCentral Internet Fax from your list of printers.
  • Send fax documents by email—just attach docs to an email to the recipient’s 10-digit fax number @rcfax.com.
  • You can also fax a variety of supported document formats using Softphone.

Automatically identify callers as Outlook contacts

  • See and hear the names of Outlook contacts who call or fax when using Softphone.
  • The Auto-Receptionist will read Outlook contact names before accepting calls.
  • Choose to have the Auto-Receptionist bypass screening for Outlook contacts.


What does Microsoft Outlook Integration mean?

  • Integration offers RingCentral users a host of new capabilities.
  • RingCentral communication services are tied into Microsoft Office applications, such as Outlook, Word, and Excel.
  • From a Word document, for example, users can click RingCentral Internet Fax from the toolbar to convert the document to a fax and send it out.
  • Instantly call a contact by clicking RingOut from an Outlook toolbar—as well as send a fax from any application.

How do I install Microsoft Outlook integration?

  • To get Microsoft Outlook integration, as well as integrated fax, download and install the free real-time call management tool, Softphone.

What are the system requirements for installing Microsoft Outlook integration?

The system requirements for Microsoft Outlook integration are as follows:

  • Windows XP, Vista, 7
  • Pentium or above processor or compatible
  • Minimum of 512MB of memory
  • 200MB of hard drive space
  • Mac OS 10.4 Tiger or later
  • G4 500 Mhz or any Intel processor
  • 512 MB of memory
  • 30 MB of hard drive space

How can I dial my Outlook contacts from Outlook?

  • RingOut is also integrated with Outlook so you can click the RingOut button on your Outlook toolbar to instantly connect to a contact.
  • A RingOut pop-up will appear on your computer screen.
  • Choose the number you’re currently using (Current location) and click Call to connect to the contact.

Can I send faxes straight from Microsoft Office applications?

  • Yes. Because RingCentral is integrated with Microsoft Office, you can send a fax directly from any Microsoft Office toolbar, such as Word or Excel in addition to Outlook.

How can I open my voicemail and faxes from Outlook?

  • If someone dials your RingCentral number and leaves a voicemail or fax for you, you can open it from Outlook.
  • Voicemail and faxes can be sent to you as email attachments in your Outlook inbox or to any email account you’re using.