RingCentral Office features overview

*Not all features are supported with all RingCentral Office tiers

Available phone numbers

Give your company a local presence, make it easy for customers to contact you, and increase your brand recognition with a variety of phone number options to service your business phone system.

Directory listings

Directory listings increase your company’s visibility with free publication of your business details in local and national directories.

International numbers

Expand your virtual global presence with international inbound numbers in over 70 countries. Available with geographic or toll-free numbers, you set up your local caller ID and route incoming calls to any device without major overhead.

Local numbers

Establish a local presence by choosing from more than 200 available area codes. Direct customer calls to a single number, such as a home phone, or take advantage of all the features that a cloud-based business phone system has to offer.

Toll-free numbers

A toll-free number gives your business instant credibility and provides your customers with easy access to your company. Choose from 800, 888, 877, 866, 855, or toll-free vanity numbers.

Cloud PBX

The cloud phone solution for your business revolutionizes your office phone system administration, call management, and user and caller experience with multiple business features—all at a fraction of the cost of outdated PBX hardware.

Hosted PBX service

Get the power of an enterprise-class phone system without the cost and complexity of PBX hardware. Setup is quick and easy, and you can access and manage your system from anywhere. Connect remote teams as if they are in the same room, and give your employees access to phone and fax features wherever they work—so your phone system works the way you do.

Auto-Receptionist

Every local or toll-free RingCentral number includes Auto-Receptionist, which greets and identifies callers and directs calls anywhere.

Multi-level IVR

Expand your automated attendant with a flexible phone menu that connects to your employees with self-service access.

Available with Premium and Ultimate plans only.

Role-based access control

Enable your admins to assign roles to users and grant permissions to access the RingCentral phone system. RingCentral gives you the flexibility to select or define roles to help speed up the onboarding process and enforce your company’s security policy.

Custom roles and permissions available with Standard and Premium plans only.

User templates

Create and apply batch configurations to multiple users at once—which saves time by reducing repetitive, manual tasks and streamlines your administrative routine.

Call reports

Generate historical call analysis and trending metrics to gain insights into call usage and help improve business performance.

Music on hold

Keep callers entertained and informed with music and messages while they’re on hold.

Extensions

Extensions create a flexible structure that incorporates employees at local and satellite offices, wherever they are. Edit, add, or remove extensions anytime.

Dial-by-name directory

RingCentral’s dial-by-name directory gives your business phone system the feel and functionality of a system run by a Fortune 500 company.

Call monitoring

Call monitoring is an effective business tool to improve employee performance and productivity. Authorized users can listen in on employee calls with clients to monitor the conversation, provide coaching, and facilitate discussion.

Available with Standard and Premium plans only.

Single Sign-on

With Single Sign-on, your users can log in to RingCentral automatically with their corporate credentials, without memorizing another set of user names and passwords. You can reduce your IT overhead of assisting users’ password recovery. Your company will also have a central authentication point to provide secure access to RingCentral service from the web, desktops, or mobile devices.

RingCentral Single Sign-on integrates easily with any identity provider that supports SAML 2.0, such as PingFederate, Okta, or your homegrown identity provider. Single Sign-on is available to all RingCentral Office Premium and Ultimate customers.

RingCentral Global Office

Simplify the management of your RingCentral phone system across all global offices. With RingCentral Global Office™, you easily connect your global workforce and streamline communications with one cloud-based phone system. You will benefit with free extension-to-extension calling within global offices, and with cost-effective calling plans within supported countries.

Hot desking

Hot desking lets your company utilize its office space and RingCentral hardware more efficiently by allowing users to log in to shared phones to access their own extensions, voicemail, and other features. So your employees can stay connected and productive from whatever office location they may be working.

Available with Standard and Premium plans only.

Google Cloud integration

Listen to voicemail and click to dial any phone number that appears in Gmail™.

Voicemail

Listen to voicemail and click to dial any phone number that appears in Gmail™.

Text messages

Send and receive business text messages from within Gmail and Gmail SMS.

Meetings

Schedule online meetings or audio conferences from within Google Calendar™.

Google Hangouts™

Invite up to 1,000 participants to a single Google Hangouts™ session with RingCentral Conferencing.

Internet fax

Send and receive faxes from your computer or mobile device directly from Google Drive™ and Google Docs™, as well as Microsoft Office® and other cloud storage services.

Available with Standard and Premium plans only.

Business SMS

Now you can send and receive text messages from your business number. Maintain your professional identity with business contacts on your smartphone, tablet, and computer.

Unlimited texts

No need to use your personal number for texts, RingCentral offers the industry’s first professional text solution. Send messages from your business phone number to colleagues, clients, and departments.

Texting features

Business SMS seamlessly works across devices, including smartphones, tablets, and computers. Features include number blocking and push and email notifications.

Mobility

Your cloud-based office phone system is ready to travel on your mobile devices of choice, including your laptop and smartphone. Work where you want and how you want with convenient features that put your business in the palm of your hand.

RingCentral for iOS®

With the RingCentral mobile app on your iPhone® or iPad®, enjoy your freedom and take your phone system with you, with advanced features such as HD call, Business SMS, fax, conferencing, online meetings, and team collaboration. Never miss an important message. Get instant message and incoming call notifications and respond right from your Apple Watch®.

RingCentral for Android™

With the RingCentral mobile app on your Android™ device, enjoy your freedom and take your phone system with you, with advanced features such as the industry’s first Business SMS, HD voice, fax, conference calling, online meetings, and smart team collaboration. 

Phone accessories, devices, and service

Cloud phone service offers widespread business support by being easily administered across all your locations, incorporates all your users, includes diverse calling options, and integrates your preferred accessory or device smoothly.

Secure VoIP service

RingCentral provides secure, reliable VoIP service that empowers your workforce to make and receive calls anywhere internet access is available.

Caller ID control

RingCentral gives you the flexibility to manage both your incoming and outgoing caller IDs—including displaying your business name when making calls.

RingOut

RingOut® enables one-touch calling from any phone or internet-enabled computer.

RingMe

RingMe® makes it easy for customers to contact your company from anywhere in the world.

Mobile devices

You can use the RingCentral mobile app for Android, iPhone, iPad, and Apple Watch to mobilize your company phone system. Use one business number for voice, fax, and text.

Desk phones

RingCentral offers the unparalleled quality and reliability of Polycom®, Cisco®, and Yealink phones, including presence-enabled phones with expansion modules. These IP phones come with industry-leading voice quality and all the features you expect from an office phone.

Learn more >

Conference phones

RingCentral offers best-in-class Polycom conference phones with HD voice and superior features to optimize your communications experience.

Learn more >

Cordless phones

RingCentral offers cost-saving Yealink SIP-based cordless phones with robust features. Enjoy the freedom of in-office mobility with industry-leading voice quality.

Learn more >

VoIP headsets

RingCentral partners with Plantronics to optimize the user experience of RingCentral for Desktop, and to widen the choices of endpoints for our mutual customers. Users can start, mute, and end calls taken on RingCentral for Desktop directly from select Plantronics headsets, interacting with the softphone in a more natural and streamlined manner.

Learn more >

Analog adapters

An analog telephone adapter (ATA) allows you to connect a standard analog device to your RingCentral service. By connecting the ATA to an internet connection and the other end to your device, you get all the benefits of VoIP on your existing device—desk phone, conference phone, cordless phone, or even fax machine.

Learn more >

Desktop app

The RingCentral desktop app is a comprehensive communications solution featuring voice, fax, text, conferencing, and online meetings. There’s no need to use separate applications for day-to-day calls, conferencing, and web meetings. Your productivity soars with RingCentral’s flexible call management, advanced options, and intuitive interface.

Call management

Customize your business phone service settings and automated system so your callers have a pleasant and productive experience contacting you. Ensure you don’t miss calls and that your team has the most advanced features at their command.

Answering rules

Give your business phone system the flexibility to work around any schedule. Based on a range of options, answering rules route calls for your company’s main number as well as for individual extensions and mailboxes.

Call forwarding

Always be in the right place at the right time to take calls. Call forwarding is completely transparent to the caller and makes it possible for your company to be on-call, all the time.

Automatic call recording

Set your RingCentral phone system to automatically record inbound and outbound calls for individual users or inbound calls for departments. You can easily play back and download recordings anytime—or turn off the recording feature at your convenience. 

Available with Standard and Premium plans only.

Presence

Whether you are using your desk phone, the mobile app, or a softphone, you can now share your presence status—available, busy, or on-hold—with your admins or colleagues. Easy to configure and manage, presence across devices is a unique feature only available through RingCentral, delivering convenience and improved productivity.

Call Flip

With Call Flip, you can simply move an ongoing call between your desk phone, mobile phone, or softphone. Call Flip is easy to set up and offers convenience and flexibility for call handling.

Call Park

Parking a call allows you to hold calls in a virtual location and retrieve them from any desk phone in your system.

Available with Standard, Premium, and Ultimate plans only.

Call screening

Take complete control over who can reach your company. Take calls from particular callers, block specific numbers, and send others directly to voicemail.

Shared lines

Share one phone number across multiple phones, and answer calls from any phone.

Available with Standard, Premium, and Ultimate plans only.

Intercom

With intercom, you can make announcements to colleagues across all of your office locations via desk phones.

Available with Standard, Premium, and Ultimate plans only.

Paging

Paging lets you make real-time, one-way announcements to multiple desk phones and overhead paging devices.

Available with Standard, Premium, and Ultimate plans only.

Call logs

RingCentral call logs keep a complete record of all your inbound and outbound calls and faxes. View the name of the caller, the number, or extension dialed, as well as the time, date, and duration of the call. 

Message alerts

Get instant notifications for voice and fax messages via email, SMS, the RingCentral desktop app, or the RingCentral mobile app.

Missed-call notifications

Get notified when you miss a call.

Collaboration

Collaboration empowers the modern workplace to hold conversations, share files, manage projects, and communicate around the world more productively—as part of your complete cloud communications solution.

Team collaboration

RingCentral Glip provides a single, unified team workspace that empowers you to work, communicate, and collaborate faster and more effectively than ever before.

Video conferencing and online meetings

RingCentral Office G Suite Edition is fully integrated with Google Hangouts, allowing you to easily schedule meetings and invite users.

Audio conferencing

You get unlimited audio conference calling with a single company bridge. Each user has his/her own host and participant access codes, so you can hold conferences whenever you want—with up to 1,000 attendees.

Voicemail and greetings

Create and modify voicemail inboxes and greetings for large and small businesses with ease. Access your voicemails with the latest tools for receiving messages in the format of your choice.

Voicemail

RingCentral voicemail ensures that you never miss an important message. Access your voicemail anywhere, anytime from your online account, mobile app or desktop app. Receive notifications via email and SMS, or read the voicemail transcription directly from the RingCentral apps.

Voicemail-to-email

Voicemail-to-email enables you to receive voicemail messages in emails and listen to them on the go.

Visual voicemail

Visual voicemail allows you to easily manage voicemails in your online account, on your PC or Mac, and even on your mobile device with the RingCentral mobile app. 

Greetings

Use greetings to establish your brand and enhance your company’s image.

Integrations

Integrating your cloud system communications with the apps you rely on most brings your business to a new level of connectivity and productivity.

Box integration

Send faxes directly from your Box account. RingCentral FaxOut makes it quick and easy to fax your Box documents for no additional cost.

Desk.com™ integration

With integration between your RingCentral phone system and Desk.com, your company’s customer service team gets a boost in productivity. Experience easy click-to-dial within Desk.com and automatic case creation with each incoming call.

Dropbox™ integration

Archive your messages and recordings automatically to Dropbox™. Easily search your archived data within Dropbox. By using FaxOut, you can also fax any document in Dropbox™ with convenience.

Google integration

Increase productivity by handling all of your business communications without leaving Google. Make calls directly from Gmail, expand access to Google Hangouts, and fax directly from Google Docs and Drive.

Microsoft® integrations

RingCentral brings powerful business-class communications to Microsoft users.

RingCentral for Office 365™ Handle all of your business communications without leaving Office 365. Manage calls and texts directly within Office 365 Mail, schedule RingCentral meetings in Office 365 Calendar, and merge all of your contacts on one easily searchable interface.

RingCentral for Outlook® Handle all of your business communications at your Microsoft Outlook desktop client with RingCentral for Outlook. Make and receive calls and texts directly within the main Outlook interface, schedule RingCentral meetings in the Outlook Calendar, and merge all of your contacts on one easily searchable interface.

RingCentral for Skype for Business Users can leverage RingCentral’s enterprise-grade cloud communications solution to enjoy quality and reliable calls and Business SMS with anyone. Easily host an audio conference with up to 1,000 participants. Start an online meeting with a feature-rich in-meeting experience. RingCentral for Skype for Business lets you extend your high-quality communications to anyone worldwide.

Oracle® Sales Cloud integration

Providing real-time connectivity with RingCentral, your agents can make and receive calls directly from within Oracle Sales Cloud. Instantly view call records, efficiently manage customer interactions, and deliver superior levels of customer service. 

Available with Premium and Ultimate plans only.

Salesforce® integration

With RingCentral for Salesforce®, you get improved productivity and call efficiency. Quickly make calls from within Salesforce with just one click. Instantly view caller records with incoming calls, and easily log call notes to specific contact records. 

Available with Premium and Ultimate plans only.

ServiceNow® integration

Bring the quality RingCentral cloud phone system into your ServiceNow to increase your service management experience and call efficiency. Simply make and receive calls within ServiceNow without the need of switching between app and phone. Automatically look up customers and create incidents when a call arrives.

Available with Premium and Ultimate plans only. 

Zendesk® integration

Enhance your customer service experience with seamless integration between the RingCentral cloud phone system and Zendesk®. Simply click to dial to make calls within Zendesk.com. A ticket is automatically created when a call arrives.

Available with Premium and Ultimate plans only.