RingCentral for Zendesk®

Seamless integration between your RingCentral solution and Zendesk.

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Enjoy superior customer service and enhanced agent productivity

Ensure great customer experience through quality interactions.

  • Incoming calls trigger instant pop-ups with matching customer records. If no previous record is found, a new ticket will be automatically generated.
  • Convert RingCentral notifications—including missed calls, voicemails, texts, and faxes—into tickets within Zendesk.
  • Search tickets by number or title for quick actions.
  • Access complete call history and filtering capabilities.
Ensure great customer experience through quality interactions.

Boost team productivity with streamlined workflows.

  • With simple click-to-dial from within Zendesk, agents spend more time servicing clients and less time juggling phone numbers.
  • Save time by eliminating misdials.
  • Multi-call ticket log option lets you log a new incoming call while on an existing call or continue working on the current call.
  • Enjoy integrated presence status across RingCentral devices.
Boost team productivity with streamlined workflows.

Work the way you want, with no switching between apps.

  • Make or receive calls through the RingCentral solution directly from your Zendesk account, with no additional software required. Simply follow the instructions provided in the Administrator Guide to configure the settings in Zendesk. To view the User Guide, click here.
  • An active Zendesk account is required. Zendesk Talk Partner Edition must be enabled within Zendesk.
  • RingCentral for Zendesk integration is available with RingCentral Office® Premium™ and Ultimate™ editions.
  • You must be running Windows® XP, 7, 8 or above, or Mac OS X® Mountain Lion or above.
Work the way you want, with no switching between apps.

Additional resources

Sign up for a free personal demo

A sales advisor will contact you for a personalized, informative demo on the key features and benefits of a cloud phone system.

Thank you for your interest in RingCentral

A sales advisor will contact you within 24 hours. If you'd like to speak to someone now, please call (800) 574 5290.

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