RingCentral for Zendesk

Seamless integration between your RingCentral solution and Zendesk.

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Communicate and collaborate directly from Zendesk
Seamless Integration with Zendesk
Streamlined Business Communications
Exceptional Customer Experiences

Ensure great customer experience through quality interactions

  • Incoming calls trigger instant pop-ups with matching customer records. If no previous record is found, a new ticket is automatically generated. 
  • Convert RingCentral notifications such as missed calls, voicemails, texts, faxes into tickets within Zendesk.
  • Access complete call history and filtering capabilities.
Ensure great customer experience through quality interactions

Boost team productivity with streamlined workflows

  • With easy click-to-dial within Zendesk, agents can spend more time servicing clients and completely eliminate misdialed phone calls.
  • Multi-ticket log option lets you log a new incoming call while on an existing call or continue working on the current call.
  • Enjoy integrated presence status across RingCentral devices.
Boost team productivity with streamlined workflows

Work the way you want, with no switching between apps

  • Make or receive calls through the RingCentral solution directly from your Zendesk account, with no additional software required.
  • Active Zendesk.com account required. Zendesk Talk Partner Edition must be enabled within Zendesk.
  • You need to be running Windows XP, 7, 8 and above, or Mac OS X Mountain Lion and above.
Work the way you want, with no switching between apps
More time for what matters
Goodbye switching between multiple apps
Streamline daily workflows
Increase productivity

Additional resources

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A sales advisor will contact you within 24 hours. If you'd like to speak to someone now, please call (800) 574 5290.
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