Enjoy superior customer
service and enhanced agent productivity

Ensure great customer experience
through quality interactions.
  • Incoming calls trigger instant pop-ups with matching customer records. If no previous record is found, a new ticket will be automatically generated.
  • Convert RingCentral notifications—including missed calls, voicemails, texts, and faxes—into tickets within Zendesk.
  • Search tickets by number or title for quick actions.
  • Access complete call history and filtering capabilities.
Boost team productivity with
streamlined workflows.
  • With simple click-to-dial from within Zendesk, agents spend more time servicing clients and less time juggling phone numbers.
  • Save time by eliminating misdials.
  • Multi-call ticket log option lets you log a new incoming call while on an existing call or continue working on the current call.
  • Enjoy integrated presence status across RingCentral devices.

Work the way you want, with
no switching between apps.
  • Make or receive calls through the RingCentral solution directly from your Zendesk account, with no additional software required. Simply follow the instructions provided in the Administrator Guide to configure the settings in Zendesk. To view the User Guide, click here.
  • An active Zendesk account is required. Zendesk Talk Partner Edition must be enabled within Zendesk.
  • RingCentral for Zendesk integration is available with RingCentral Office® Premium™ and Ultimate™ editions.
  • You must be running Windows® XP, 7, 8 or above, or Mac OS X® Mountain Lion or above.