From your desk phone you can see who’s available, already on a call, holding or has a call ringing.
Presence monitoring across devices (desk phones, RingCentral Softphone and smartphones) is a RingCentral exclusive feature and gives you an edge in connecting inbound callers with employees and reducing hold times and hang-ups.
Transfer calls with speed and certainty to your office team and remote workers.
Enhanced team communications and productivity
With a few easy clicks, enable Presence status for admins and colleagues, so your team’s call management is agile and responsive.
Use phone expansion modules to monitor presence for larger numbers of colleagues.
Admins can monitor calls for execs and occupied team members, for greater agility in call handling.
Advanced customer service
Call routing to departments and individuals is vastly improved, so hold times are reduced, customers are happier and there are less missed calls.
Make sure callers reach the best contact quickly and eliminate calls going to voicemail.
As an Admin, can I manage Presence settings for Users?
Yes. Within the Presence settings for any given user, simply set “Allow other users to see my presence” to On or Off.
How do I monitor the phone-line status of my colleagues?
You can choose to display the status of any colleagues who have set their Presence Permissions to On.
Which phones are Presence-capable?
The following models are Presence-capable:
Cisco SPA 525G2
Polycom VVX 500
Can I monitor the Presence phone status of colleagues who are using smartphones and softphone?
Yes. Only RingCentral allows your Presence-enabled desk phone to monitor the states of multiple devices including desk phones, smartphones, and Softphones.
How do I choose specific colleagues to monitor?
Within Settings > My Inbound > User Info, click the Presence bar, and choose the Appearance tab.
Select which colleagues you would like to monitor on your Presence-capable phone.
This menu indicates the number of line monitors your specific phone can display.
The first two slots are dedicated to your own calls and each additional slot can be used to monitor colleagues.
Click "Preview on my phone" to preview the appearance of the display on your phone.
Can I add to the Presence capability of my desk phone?
If the model of your phone supports Presence expansion modules, they can be ordered for the Cisco and Polycom units through the normal RingCentral ordering process.
Expansion modules or Presence-capable phones may be part of an initial order or as an add-on at any point.
How many colleagues can I monitor?
The number varies by the make and model of your phone.
Expansion modules, or "side cars", which attach to your desk phone can add anywhere from 14 to a total 70 monitor lights, allowing you to monitor up to 70 colleagues.
How do I tell if a colleague's line is busy?
If you have a Presence-capable desk phone, the monitor lights of colleagues you're following will blink when the line is ringing or the call is on hold.
If the line is blinking, and you have permission, you can pick up the call, whether it's ringing or on hold.
It will show a steady light when the line is in use.
Watch RingCentral Call Management Part 1
Watch RingCentral Call Management Part 2
Get started today
A RingCentral sales advisor will contact you within 24 hours.If you'd like to speak to someone now, please call (866) 572 0691.