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The intelligent communications experience report

See why analyst firm Aragon Research says unified communications and contact centers are merging into one AI-powered category, and how AI agents are becoming part of the workforce.

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Key Takeaways:

- Aragon Research expects the communications market to grow from $152.13 billion in 2025 to $251.83 billion by 2031.
- A new category called the Intelligent Communications Experience merges calling, messaging, video, APIs, and contact centers into one market.
- AI agents are becoming full members of the workforce. They can start calls, join meetings, and manage support tickets from start to finish.