Global RingEX Terms of Service

If You have subscribed to RingCentral’s Global Office (“RGO”), this section sets forth additional terms and conditions concerning RGO.  For the purposes of this section, the “Home Country” means the country where you have purchased general telephony services from RingCentral (e.g. the United States, Canada, United Kingdom or Singapore).  These additional terms are subject to and must be read in conjunction with RingCentral’s End User License EULA TOS and Terms of Service.

Emergency Service Limitations.

YOU UNDERSTAND, ACKNOWLEDGE, AND AGREE THAT CALLS TO EMERGENCY SERVICES (e.g. 911 (UNITED STATES AND CANADA), AND 999/112 (UNITED KINGDOM), OR SUCH OTHER NUMBERS FOR DIALING EMERGENCY SERVICES IN THE APPLICABLE COUNTRY (“EMERGENCY SERVICES”)) MAY BE PLACED THROUGH (A) AN APPROPRIATELY PROVISIONED IP DESK TELEPHONES WITH UNINTERRUPTED INTERNET ACCESS AT THE TIME THE CALL IS MADE AND (B) THE RINGCENTRAL MOBILE APPLICATION RUNNING ON MOBILE TELEPHONES WITH MOBILE TELEPHONE NETWORK ACCESS AT THE TIME THE CALL IS MADE.  EMERGENCY SERVICES CALLS MAY NOT BE PLACED THROUGH ANY OTHER DEVICE OR PRODUCT OR UNDER ANY OTHER CIRCUMSTANCES (INCLUDING WITHOUT LIMITATION, RINGCENTRAL’S SOFTPHONE, THE MOBILE APPLICATION RUNNING ON A TABLET, OR THE MOBILE APPLICATION RUNNING ON A MOBILE TELEPHONE THAT DOES NOT HAVE MOBILE TELEPHONE NETWORK ACCESS AT THE TIME THE CALL IS MADE).  THE RGO PRODUCT SHOULD NOT BE RELIED ON TO PLACE EMERGENCY SERVICES VOICE CALLS THROUGH ANY OTHER DEVICE OR PRODUCT OR UNDER ANY OTHER CIRCUMSTANCES.

IF YOU SUBSCRIBE TO THE RINGCENTRAL RGO SERVICE, YOU MUST MAKE ALTERNATIVE ARRANGEMENTS TO PLACE CALLS FOR EMERGENCY SERVICES, SUCH AS USING A TRADITIONAL WIRELINE OR MOBILE TELEPHONE, AND YOU SHOULD NOT RELY ON RINGCENTRAL TO CALL EMERGENCY SERVICES.

YOU ACKNOWLEDGE THAT THE RINGCENTRAL RGO SERVICE IN CONNECTION WITH THE RINGCENTRAL MOBILE APPLICATION USES YOUR MOBILE DEVICE'S DIALLER AND THE MOBILE TELEPHONE NETWORK TO MAKE CALLS TO EMERGENCY SERVICES. IF YOUR MOBILE TELEPHONE NETWORK SERVICE IS UNAVAILABLE OR IF YOUR MOBILE DEVICE DOES NOT PERMIT MOBILE NETWORK ACCESS, YOU WILL NOT BE ABLE TO ACCESS EMERGENCY SERVICES FROM THAT DEVICE. THIS WILL BE THE CASE EVEN IF THE MOBILE APPLICATION IS ABLE TO MAKE CALLS THROUGH A WIFI NETWORK AT THE TIME YOU MAKE THE EMERGENCY CALL.  YOU UNDERSTAND THAT EMERGENCY SERVICE CALLS, WHEN POSSIBLE, ARE NOT MANAGED BY RINGCENTRAL, AND RINGCENTRAL HAS NO CONTROL OVER HOW YOUR MOBILE NETWORK OPERATOR HANDLES EMERGENCY CALLS.

RGO Service Provided in Connection with Home Country Service.  You represent and warrant that if (a) You have a presence in the Home Country (the “Home Country”) and will continue to have a presence in the Home Country throughout the term of this EULA TOS and (b) that Your purchase of RGO Service is in connection with your subscription to Services in the Home Country.

You acknowledge and agree that RingCentral will provide RGO Service to You only in connection with your Service in the Home Country.  RingCentral May immediately terminate Your RGO Service if You no long have any lines or Service in the Home Country.

You acknowledge and agree that all billing for the RGO service will be done in the Home Country using the Home Country’s currency.  Customer agrees, at all times during the term of this EULA TOS, to provide a billing address located in the Home Country.

You acknowledge and agree that all documentation, licenses, and services in connection with RGO Service will be provided only in English and governed by the law of the Home Country.

Disclaimer of Liability for Emergency Services in RGO Countries. You represent and warrant that You have made and will maintain at all times traditional landline and/or mobile network telephone services that will enable You to call 911/112/999and any other applicable Emergency Services number. You represent and warrant that You will not use the Products in environments requiring fail-safe performance or in which the failure of the Products could lead directly to death, personal injury, or severe physical or environmental damage.

Accordingly, You agree that RingCentral shall not be responsible or liable for—and agree to fully, finally, and forever release, discharge, indemnify, and hold harmless the RingCentral from and against any claim based on, resulting from, or relating to—any acts or omissions related to the handling of, or not handling of, or response, or lack of response, to any emergency call or other communication in connection with the RGO service.