Liveperson VS RingCentral Engage Digital™
Is LivePerson holding you back from delivering the ultimate customer experience?
Is LivePerson holding you back from delivering the ultimate customer experience?
RingCentral Engage Digital provides a complete view of customer interaction history. Customer interaction history is not natively available in the LivePerson platform.
RingCentral Engage Digital recognizes 72 languages. LivePerson only supports 40.
Reduce churn and frustration by providing agents with a single desktop to manage every digital interaction.
Solve complex issues quickly and effectively by merging multiple digital identities from any channel into a single user profile.
Categorize incoming messages with classification tags and push them to the right agent based on urgency and skill to better serve the customer.
Reduce missed opportunities by identifying brand ambassadors and detractors to improve and upsell products while increasing profits.